Super Contributor
Posts: 6,552
Registered: ‎04-07-2008

Chase statement

I logged on to my Chase accoutn and there is no statement for May or June. My statement cuts on the 18th every month. Should I call or is this normal?


The last statement I have is April 2012

Valued Contributor
Posts: 1,142
Registered: ‎09-01-2011

Re: Chase statement

Yes, you should call.  Although we are signed up for "online statements" we received a "paper bill" in the mail AND, we've got the statement online as well.   If you aren't getting your online statements, let Chase know about this so they can fix it.  Your UR points are probably not being reported properly either -- better check this out right away!

Husband's Current Score: EX 691 CUSC; EQ 694; TU 687; Mine: EX 773 (AMEX); EQ 720; TU 750
Wallet Contents: SECURED: Capital One Platinum Mastercard, US Bank Harley Davidson Visa, USAA Bank American Express;
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Moderator Emeritus
Posts: 7,225
Registered: ‎09-16-2011

Re: Chase statement


Starting Score: 08/29/2011 TU 671 EQ 674
Current Score: TU 754 EQ 694 EX 697
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Regular Contributor
Posts: 348
Registered: ‎02-01-2010

Re: Chase statement

As far as I know, that only happens when there's no activity. I have 2 cards with zero balances that have not generated statements in a few months. They're not Chase cards, though.


FICO: 04/2014 - TU 765 | EQ ??? | EX 768

Barclays / Sallie Mae World MC 13000 | Lowes 10,000 | LOC 9300 | FNBO 8900 | Amex BCP 7200 | BOA Platinum+ 6000 | Amex SPG 5700 | Citi Simplicity 5200 | Chase CSP 5000 | Achieva CU 4000 | Discover 4000 | Sam's Club 3000 | Sears 900
Frequent Contributor
Posts: 494
Registered: ‎02-08-2013

Re: Chase statement

Do you guys get an email stating your statement is ready to be viewed from Chase when it closes? I don't. But all my other banks do. I already know when my statement closes so it's not a huge issue, but just incase "life happens", I may forget someday. An email every month would certainly help. I sent them a SM and the person said 

"In response to your inquiry, statements online are made 
available to our customers within two business days after 
the statement cycle ends."

Yup, they clearly didn't help me.

Frequent Contributor
Posts: 474
Registered: ‎08-05-2009

Re: Chase statement

[ Edited ]

If there is no statement balance no statement will be generated. That's my case.


ETA: Even though I get an email saying my statement is ready for viewing, if I have no balance= no statement.

Mine- Amex BCE $11.1 / Citi Diamond Preferred WMC $12K / Citi Double Cash WMC $3.8K / Comenity Total Rewards Visa $2.5K / Citi Home Depot $5K / DW's- I'm AU on most- Amex BCP $12K / Chase Freedom Visa $11014.00 / PenFed Platinum Rewards Visa Signature $6K / Citi Simplicity MC $4.4K / GE Lowes $10K / GE CareCredit $5K
myFico Scores as of 10/03/2014
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Frequent Contributor
Posts: 494
Registered: ‎02-08-2013

Re: Chase statement

OnTheRebound wrote:

If there is no statement balance no statement will be generated. That's my case.

There is definately a balance on mine, every month. No emails, ever... 


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