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Super Contributor
CS800
Posts: 6,550
Registered: ‎04-07-2008
0

Chase statement

I logged on to my Chase accoutn and there is no statement for May or June. My statement cuts on the 18th every month. Should I call or is this normal?

 

The last statement I have is April 2012




Valued Contributor
discernment
Posts: 1,142
Registered: ‎09-01-2011
0

Re: Chase statement

Yes, you should call.  Although we are signed up for "online statements" we received a "paper bill" in the mail AND, we've got the statement online as well.   If you aren't getting your online statements, let Chase know about this so they can fix it.  Your UR points are probably not being reported properly either -- better check this out right away!



Husband's Current Score: EX 691 CUSC; EQ 694; TU 687; Mine: EX 773 (AMEX); EQ 720; TU 750
Wallet Contents: SECURED: Capital One Platinum Mastercard, US Bank Harley Davidson Visa, USAA Bank American Express;
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Moderator Emeritus
webhopper
Posts: 7,230
Registered: ‎09-16-2011
0

Re: Chase statement

+1

Starting Score: 08/29/2011 TU 671 EQ 674
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Regular Contributor
SpiceIslander
Posts: 331
Registered: ‎02-01-2010
0

Re: Chase statement

As far as I know, that only happens when there's no activity. I have 2 cards with zero balances that have not generated statements in a few months. They're not Chase cards, though.

Meg.

FICO: 04/2014 - TU 765 | EQ ??? | EX 768

Amex BCP 12900 | Lowes 10,000 | LOC 9300 | Sallie Mae/Barclays World MC 9000 | FNBO 8900 | BOA Platinum+ 6000 | Citi Simplicity 5200 | Chase CSP 5000 | Achieva CU 4000 | Discover 4000 | Sam's Club 3000 | Sears 900
Frequent Contributor
SuperKirby
Posts: 487
Registered: ‎02-08-2013
0

Re: Chase statement

Do you guys get an email stating your statement is ready to be viewed from Chase when it closes? I don't. But all my other banks do. I already know when my statement closes so it's not a huge issue, but just incase "life happens", I may forget someday. An email every month would certainly help. I sent them a SM and the person said 

"In response to your inquiry, statements online are made 
available to our customers within two business days after 
the statement cycle ends."

Yup, they clearly didn't help me.

     
Frequent Contributor
OnTheRebound
Posts: 444
Registered: ‎08-05-2009
0

Re: Chase statement

[ Edited ]

If there is no statement balance no statement will be generated. That's my case.

 

ETA: Even though I get an email saying my statement is ready for viewing, if I have no balance= no statement.

Mine- Citi Diamond Preferred WMC $12K / Citi Double Cash WMC $3.8K / Comenity Total Rewards Visa $2.5K / Citi Home Depot $5K / DW's- I'm AU on most- Amex BCP $12K / Chase Freedom Visa $11014.00 / PenFed Platinum Rewards Visa Signature $6K / Citi Simplicity MC $4.4K / GE Lowes $10K / GE CareCredit $5K
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Equifax 798 / Experian 811 / TransUnion 814
Frequent Contributor
SuperKirby
Posts: 487
Registered: ‎02-08-2013
0

Re: Chase statement


OnTheRebound wrote:

If there is no statement balance no statement will be generated. That's my case.


There is definately a balance on mine, every month. No emails, ever... 

     

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