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Super Contributor
Posts: 6,627
Registered: ‎04-07-2008
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Chase statement

I logged on to my Chase accoutn and there is no statement for May or June. My statement cuts on the 18th every month. Should I call or is this normal?

 

The last statement I have is April 2012




Valued Contributor
Posts: 1,142
Registered: ‎09-01-2011
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Re: Chase statement

Yes, you should call.  Although we are signed up for "online statements" we received a "paper bill" in the mail AND, we've got the statement online as well.   If you aren't getting your online statements, let Chase know about this so they can fix it.  Your UR points are probably not being reported properly either -- better check this out right away!



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Registered: ‎09-16-2011
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Re: Chase statement

+1

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Regular Contributor
Posts: 369
Registered: ‎02-01-2010
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Re: Chase statement

As far as I know, that only happens when there's no activity. I have 2 cards with zero balances that have not generated statements in a few months. They're not Chase cards, though.

Meg.

FICO: 03/2015 - TU 768 | EQ 783 | EX 775

FNBO 15,100 | Barclays / Sallie Mae World MC 13,000 | Lowes 10,000 | LOC 9,300 | Amex BCP 7,200 | BOA Platinum+ 6,000 | Amex SPG 5,700 | Achieva CU 5,500 | Discover IT 5,500 | Citi Simplicity 5,200 | Chase CSP 5,000 | Sam's Club 3,000 | Sears 900
Frequent Contributor
Posts: 499
Registered: ‎02-08-2013
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Re: Chase statement

Do you guys get an email stating your statement is ready to be viewed from Chase when it closes? I don't. But all my other banks do. I already know when my statement closes so it's not a huge issue, but just incase "life happens", I may forget someday. An email every month would certainly help. I sent them a SM and the person said 

"In response to your inquiry, statements online are made 
available to our customers within two business days after 
the statement cycle ends."

Yup, they clearly didn't help me.

     
Established Contributor
Posts: 522
Registered: ‎08-05-2009
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Re: Chase statement

[ Edited ]

If there is no statement balance no statement will be generated. That's my case.

 

ETA: Even though I get an email saying my statement is ready for viewing, if I have no balance= no statement.

Mine- Amex BCE $11.1 / Citi Diamond Preferred WMC $12K / Citi Double Cash WMC $3.8K / Comenity Total Rewards Visa $2.5K / Citi Home Depot $5K / DW's- I'm AU on most- Amex BCP $12K / Chase Freedom Visa $11014.00 / PenFed Platinum Rewards Visa Signature $6K / Citi Simplicity MC $4.4K / GE Lowes $10K / GE CareCredit $5K
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Frequent Contributor
Posts: 499
Registered: ‎02-08-2013
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Re: Chase statement


OnTheRebound wrote:

If there is no statement balance no statement will be generated. That's my case.


There is definately a balance on mine, every month. No emails, ever... 

     
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