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Chase statement

Super Contributor

Chase statement

I logged on to my Chase accoutn and there is no statement for May or June. My statement cuts on the 18th every month. Should I call or is this normal?

 

The last statement I have is April 2012




Message 1 of 7
6 REPLIES
Valued Contributor

Re: Chase statement

Yes, you should call.  Although we are signed up for "online statements" we received a "paper bill" in the mail AND, we've got the statement online as well.   If you aren't getting your online statements, let Chase know about this so they can fix it.  Your UR points are probably not being reported properly either -- better check this out right away!



Husband's Current Score: EX 691 CUSC; EQ 694; TU 687; Mine: EX 773 (AMEX); EQ 720; TU 750
Wallet Contents: SECURED: Capital One Platinum Mastercard, US Bank Harley Davidson Visa, USAA Bank American Express;
UNSECURED: Chase Freedom; USAA Cash Rewards World Mastercard, Discover More, CUSC Platinum Rewards Visa, American Express Zinc, American Express Blue Cash Preferred, Amazon Card, Walmart Discover Card
Message 2 of 7
Moderator Emeritus

Re: Chase statement

+1

Starting Score: 08/29/2011 TU 671 EQ 674
Current Score: TU 754 EQ 694 EX 697
Wallet: NFCU Visa Sig 25k, Amex Lowes 22k, NavCheck 15k, Amex PRG, Amex Zync, Discover It 13.5k, Amazon Visa 5k
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Message 3 of 7
Frequent Contributor

Re: Chase statement

As far as I know, that only happens when there's no activity. I have 2 cards with zero balances that have not generated statements in a few months. They're not Chase cards, though.

Meg.

FICO: 4/2016 - TU 841 | EQ 840 | EX 837

FNBO 23,600 | Amex SPG 13,900 | Amex BCP 13,400 | Barclays/Sallie Mae13,000 | Discover IT 12,500 | Lowes 10,000 | PLOC 9,300 | NASA FCU 8,700 | Citi Simplicity 6,200 | BOA Platinum+ 6,000 | Achieva CU 5,500 | Chase CSP 5,000 | Sam's Club 3,000 | Sears 900
Message 4 of 7
Established Contributor

Re: Chase statement

Do you guys get an email stating your statement is ready to be viewed from Chase when it closes? I don't. But all my other banks do. I already know when my statement closes so it's not a huge issue, but just incase "life happens", I may forget someday. An email every month would certainly help. I sent them a SM and the person said 

"In response to your inquiry, statements online are made 
available to our customers within two business days after 
the statement cycle ends."

Yup, they clearly didn't help me.

     
Message 5 of 7
Established Contributor

Re: Chase statement

If there is no statement balance no statement will be generated. That's my case.

 

ETA: Even though I get an email saying my statement is ready for viewing, if I have no balance= no statement.

Amex BCE $11.1 / Citi Diamond Preferred WMC $12K / Citi Double Cash WMC $3.8K / Comenity Total Rewards Visa $2.5K / Citi Home Depot $5K / AU- Amex BCP $12K / Chase Freedom Visa $11014.00 / PenFed Platinum Rewards Visa Signature $6K / GE Lowes $10K
myFico Scores on 10/03/2014
Eq 798 / Exp 811 / Trans 814
CCT Fico 08 on 1/3/16 - Trans 786 / Exp 793 / Eq 797
Message 6 of 7
Established Contributor

Re: Chase statement


OnTheRebound wrote:

If there is no statement balance no statement will be generated. That's my case.


There is definately a balance on mine, every month. No emails, ever... 

     
Message 7 of 7