Chase website quirks...any fixes?

[go_FICO_self]

Just got CSR last month - snuck in last day of the public offer. Now that I'm on a website, couple of quirks irritate me.

First, there is a dormant closed account from say, 10 yrs ago, that also shows up on the website. From searching this forum, it doesn't seem like a way to activate back the account. That's fine. But, is there a way for it not to show up online? I mean, it even shows up on the mobile app!

Second, when I go to my profile and click on mailing address, it says they don't have any record of my address and I need to update it. well, how did they send me the card then? Also, tried updating, but no effect - still says the same warning. Any solution to this?

[irunfromcredit]

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@go_FICO_self wrote:

Just got CSR last month - snuck in last day of the public offer. Now that I'm on a website, couple of quirks irritate me.

First, there is a dormant closed account from say, 10 yrs ago, that also shows up on the website. From searching this forum, it doesn't seem like a way to activate back the account. That's fine. But, is there a way for it not to show up online? I mean, it even shows up on the mobile app!

Second, when I go to my profile and click on mailing address, it says they don't have any record of my address and I need to update it. well, how did they send me the card then? Also, tried updating, but no effect - still says the same warning. Any solution to this?

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Under "Things you can do" in your account, select "update settings & preferences from the drop down...then select "hide account."  That should let you hide the account on you rmain page.

[AverageJoesCredit]

I get that with my update email on Citi, oh well, just dont bother paying attention to it, or at least i try

[stellar]

Another Chase website quirk is that they send me to the mobile site when I'm using my laptop.  Randomly.  Most times it's the regular site.

[EAJuggalo]

I've had problems with both Chase and CitiBank not accepting updated information when I'm on Chrome.  If I log in with Firefox I don't  have that issue.

[fltireguy]

I really prefer their old layout to the current one... it just doesn't work very well on Chrome

[go_FICO_self]

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@irunfromcredit wrote:

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@go_FICO_self wrote:

Just got CSR last month - snuck in last day of the public offer. Now that I'm on a website, couple of quirks irritate me.

First, there is a dormant closed account from say, 10 yrs ago, that also shows up on the website. From searching this forum, it doesn't seem like a way to activate back the account. That's fine. But, is there a way for it not to show up online? I mean, it even shows up on the mobile app!

Second, when I go to my profile and click on mailing address, it says they don't have any record of my address and I need to update it. well, how did they send me the card then? Also, tried updating, but no effect - still says the same warning. Any solution to this?

---

Under "Things you can do" in your account, select "update settings & preferences from the drop down...then select "hide account."  That should let you hide the account on you rmain page.

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Awesome suggestion! will have to try. does it work on mobile too? that's check my accounts more often than on desktop.

[Themanwhocan]

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@irunfromcredit wrote:

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@go_FICO_self wrote:

Just got CSR last month - snuck in last day of the public offer. Now that I'm on a website, couple of quirks irritate me.

First, there is a dormant closed account from say, 10 yrs ago, that also shows up on the website. From searching this forum, it doesn't seem like a way to activate back the account. That's fine. But, is there a way for it not to show up online? I mean, it even shows up on the mobile app!

Second, when I go to my profile and click on mailing address, it says they don't have any record of my address and I need to update it. well, how did they send me the card then? Also, tried updating, but no effect - still says the same warning. Any solution to this?

---

Under "Things you can do" in your account, select "update settings & preferences from the drop down...then select "hide account."  That should let you hide the account on your main page.

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I had to go to Customer Center. Then in the My Information section there is a link for Show/hide Accounts.

[Anonymous]

when i got my first Chase card a year ago, upon creating my username and logging in they had some really old contact info for me from an old WAMU account probably 10 years ago.

Once i fixed it all, no more funny info was seen on the desktop or mobile versions.