That just irritates the sause out of me when I make a call to a company and wind up talking, ( or trying to understand ), to someone in another country. They have no business knowing my business. It is bad enough trying to deal with someone local, don't what you would do in a situation like that. Good luck to you in trying to get it resolved.
I paid off a citi card in 2006. Last month Citi reported that this same account had a balance of $4,185 and it was supposedly 60 days past due. I called Citi and reached an office headquartered in India. He confirmed that it had a zero balance. I am trying to lock in rates on a mtg and cannot do so until I prove that this account is paid in full or is current. The office in India refuses to fax me a letter and twice now they have failed to send a letter when promised. I'm furious and wondering if there is anyone I can reach in this country who can expedite things. Does anyone have any backdoor information to contact Citi all the while avoiding the script readers in India?
Head down to your local attorney and have him draft up an "Intent to sue letter" that should get them to correct the record. I've have to use this tactic from time to time. Disputing takes to long. This will take two weeks, if that.