erchambers wrote:
The professional will also give primary car rental insurance.
erchambers, do you have the Citi Professional Card now, and can you verify this firsthand? There's no mention of auto rental insurance in the card description on the website, and I've spent the last 20 minutes on the phone with various people from Citi (getting transferred around) and nobody can verify this. I've had to explain to three different reps the difference between primary and secondary insurance myself.
This exchange would have been funny if it didn't actually take place:
Me: Can you verify for me whether the auto rental insurance that comes with the Citi Professional Card is primary insurance or secondary insurance?
Citi Rep: Yes, sir, the auto rental insurance is primary insurance and secondary. It applies for both the primary card holder and an authorized user.
Me: I'm sorry, maybe my question wasn't clear. I'm talking about the rental car insurance itself. Do you know if it's secondary insurance, which means that any damage to the rental car will be covered only after I file a claim with my other sources of insurance, or if it's primary insurance, meaning the damage to the rental car will be covered even if other sources of insurance have not been exhausted?
Citi Rep: Umm...it is primary and secondary insurance because it applies to anyone who can use the card. It doesn't matter if it is the primary cardholder.
Me: I'm sorry, that still doesn't answer my question. Is there someone I can speak to who can help me answer this question...maybe someone in the department that handles the auto rental insurance policies?
Citi Rep: Yes, sir, give me two minutes.
(30 seconds later....disconnected)
Message Edited by cheddar on
04-07-2008 10:18 PM