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Citi Closed My Account... WTF??

Frequent Contributor

Citi Closed My Account... WTF??

The reason was "to many recently opened accounts"... I opened Citi Platinum Select 6 months ago along with USAA, Macy's and Ameriprise... Citi gave me 11.7k initial CL. Have not opened any more cards since then... And they closed my account after 6 months??? WTF?

Message 1 of 29
28 REPLIES
Senior Contributor

Re: Citi Closed My Account... WTF??

With the attitude they have shown...consider that they did you a favor.  If you have no balance, you're fine.  Keep an eye out down the road for a nicer, friendlier card & comapny!



Starting Score: 02/2015 TU 709 - EQ 676 - EX 729
Current Score: 04/2017 TU 754 - EQ 757 - EX 747
Goal Score: 850

Bury me in the garden...last app 08.09.15

Message 2 of 29
Moderator Emeritus

Re: Citi Closed My Account... WTF??

Dang!!!  Evidently they changed their internal criteria since they opened your account???

 

Sorry this happened to you.  +1000 to Mo's comment!

Just puttin' syrup on something, don't make it pancakes.
Message 3 of 29
Valued Contributor

Re: Citi Closed My Account... WTF??

I would call and ask why it was closed? Were you keeping a high balance on it? High UTIL? Tell me more about the last 6 months with the card.

Try not to become a man of success but rather to become a man of value
Albert Einstein 1879 - 1955

700 Club
Message 4 of 29
Senior Contributor

Re: Citi Closed My Account... WTF??

What a bummer...Citi can be finicky and may consider new accts and inq from the past 1-2 years.

 

They are perhaps more likely to move against card holders who have a flurry of app together with a short AAoA, but no one is completely safe IMHO.  I noticed from other posts that you seem to be on a protracted app spree of sorts, this AA could be a sign to grow what you have and sit tight for a bit. 

 

If you ultimately really want Citi again you can always get back with them down the road if they won't reopen this acct on request.

DCU EQ 5.0, Citi EQ 08 Bankcard, PenFed EX NG2
EX 08: AFCU, Amex, Chase, PSECU EX 98(?)
TU 08: Barclays, Discover
Message 5 of 29
Regular Contributor

Re: Citi Closed My Account... WTF??

Wow what a lame excuse to close an account. I opened a Citi and a Discover account on the same day and they did not shut me down six months later.

Message 6 of 29
Frequent Contributor

Re: Citi Closed My Account... WTF??

I opened the account 6 months ago, they gave me 11700 CL, after that in 2 months they did a financial review on me, tried t get my income from IRS but after 2 months nobody has responded to their request and they took the block from my account... then after 4 months without any notification my card gets declined in the store... I call the number on the back of the card and it is closed for the above mentioned reason. I opened Macy's, USAA and Ameriprise the same time when I opened that Citi card and have not opened any new accounts since then! Also, I use Citi for every day small purchases and PIF right away. The only reason I see is that I have like 7-8 AUs on the card, decided to help my family and friends out with their utilization... Is there a number to call to reach like a Vice President or somebody who can help? Credit Management Dept said they will not reopen my account

Message 7 of 29
Valued Contributor

Re: Citi Closed My Account... WTF??

WHy did they request a financial review and attempt to contact the IRS? Thats seem very out of character....

Try not to become a man of success but rather to become a man of value
Albert Einstein 1879 - 1955

700 Club
Message 8 of 29
Moderator Emeritus

Re: Citi Closed My Account... WTF??

When you first opened this account, your credit report that Citi used to approve your CC didn't have those 3 other new accounts yet.  They probably did a routine check of your credit report and saw all those new accounts and became alarmed that you suddenly had a lot of new credit.  Having all those AUs probably didn't help either - after all, it just increases the number of people who could run up the balance on your card, regardless of the actual pattern of use that you've demonstrated.

 

When you said that nobody responded to Citi's requests for your income tax records, are you saying that the IRS failed to provide the information, or that you didn't comply with Citi's request?

Message 9 of 29
Valued Contributor

Re: Citi Closed My Account... WTF??

I totally overlooked the number of AUs he added. I have never head of so many being on one single account. Thats scary.

Try not to become a man of success but rather to become a man of value
Albert Einstein 1879 - 1955

700 Club
Message 10 of 29