@Anonymous wrote:
It sure helps your confidence to pay AF for a credit card for better service. I am going through the dispute process for a couple of event tickets bought on my CSP and will post the experience once I make some progress with it. The charge is fairly large ($500) and the reason for dispute is that the venue refuses to refund because of their no refund policy even though they didn't deliver all of their promises in the advertisement. I guess going to court or some sort of government consumer protection is a better way to deal with it, but maybe Chase will be more eager to protect their customers.
Although I cant advise on your situation I had 2 tickets for Miley Cyrus last year. Of course she cancelled her concert and I had 2 ($500) tickets purchased on my CSP. The new rescheduled date was after my semester ended and I was a ways away from the venue. Stubhub wouldnt refund because it was rescheduled and fought it with Chase with all their small print terms I agreed to when creating an account so they won. I told chase if they dont fix the situation I will close all my cards with them and theyll never see me again. Next day...Dispute was granted in my favor 
Cant use Stubhub on that email any longer but just made a new account and all ok!