| | Hi, Greg. We are writing to let you know that Citi's co-branded credit card relationship with Hilton is ending. Your Citi® Hilton Honors™ Visa® Signature® account will be transferred to American Express on January 30, 2018 ("the Replacement Date").
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Please note, in some situations, your account may not be transferred to American Express. If this is the case, we will contact you with additional information.
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Importantly, you should continue to make purchases with your Citi Hilton Honors Visa Signature Card. All purchases made with your card up until the Replacement Date will continue to earn Hilton Honors Bonus Points, consistent with applicable terms and conditions. We value your loyalty as a Citi cardmember and remain dedicated to servicing you through this transition. |
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| | What does this change mean for my rewards? | | You should continue to use your Citi Hilton Honors Visa Signature Card until the Replacement Date. All of your earned points will remain in your existing Hilton Honors account and your Hilton Honors account number will not change. | | | | • | All purchases made with your Citi Hilton Honors Visa Signature Card before the Replacement Date will earn Hilton Honors Bonus Points, consistent with applicable terms and conditions. |
| | • | All purchases made with your Citi Hilton Honors Visa Signature Card before the Replacement Date will count toward achieving Hilton Honors Gold status consistent with applicable terms and conditions. |
| | • | All purchases made with your Citi Hilton Honors Visa Signature Card in 2017 will count toward achieving your anniversary bonus of 10,000 Hilton Honors Bonus Points, which will be awarded in 2018 if you have met your spending requirements for 2017, consistent with applicable terms and conditions. After 2017, anniversary bonuses will no longer be available on your Citi Hilton Honors Visa Signature Card. |
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For questions regarding your Citi Hilton Honors Visa Signature Card rewards prior to the Replacement Date, please call 1-866-517-7795 (TTY: 1-800-325-2865 for hearing and speech impaired services only). |
| | | You should continue to use your Citi Hilton Honors Visa Signature Card until the Replacement Date | | You should continue to use your Citi Hilton Honors Visa Signature Card for purchases until the Replacement Date. You'll also have access to your Citi Hilton Honors Visa Signature Card at Citi Online until the Replacement Date. Before that time, please download and save any billing statements for your Citi Hilton Honors Visa Signature Card that you would like to keep for your records. |
If you automatically pay your Citi Hilton Honors Visa Signature Card bill using AutoPay, please be aware that any payments scheduled to occur on or after the Replacement Date will be cancelled, and these payments will not be credited to your American Express card. Also, because your new credit card will have a new card number, you will need to provide your updated account information to all merchants with whom you have recurring automatic payments (such as your utility provider, mobile phone provider or fitness center), card information stored on-file, digital wallets, and any bill payment services you may use to pay your credit card bill. |
In November, American Express will be sending information about your new card, including your new card’s terms, conditions, benefits, and where to send payments after the Replacement Date. On the Replacement Date, any balance on your Citi Hilton Honors Visa Signature Card account will transfer to your new account with American Express. |
Citi and American Express will continue to honor the terms of any promotions in which you are participating. But any promotional offers linked to your Citi Hilton Honors Visa Signature Card, such as balance transfer offers or balance transfer checks, that have not yet been activated, will expire on January 15, 2018. After January 15, 2018, you will not be able to take advantage of new offers. |
| | | How does this change affect my Citi Hilton Honors Visa Signature Card benefits? | | |
All the benefits of your Citi Hilton Honors Visa Signature Card will remain available to you until the Replacement Date. | | | | • | You will retain your Citi Hilton Honors Visa Signature Card travel and shopping protection benefits for purchases made using your Citi Hilton Honors Visa Signature Card before the Replacement Date – including Worldwide Car Rental Insurance, Trip Cancellation & Interruption Protection, Lost Baggage Protection, Worldwide Travel Accident Insurance, Damage & Theft Purchase Protection, Citi® Price Rewind, Extended Warranty, and 90 Day Return Protection. Citi Hilton Honors Visa Signature Card travel and shopping protection benefits will not apply to purchases made on or after the Replacement Date. |
| | • | You may file a claim on and after the Replacement Date, in accordance with the current benefit terms, but only for purchases made before the Replacement Date using your Citi Hilton Honors Visa Signature Card. For questions regarding your Citi Hilton Honors Visa Signature Card benefits prior to and after the Replacement Date, including how to file a claim or about the status of an existing claim, please call 1-866-918-4670 (call collect internationally at 1-312-356-7839). Please note that you will not be able to file a claim online after January 29, 2018. |
| | • | Travel & Emergency Assistance or Roadside Assistance Dispatch Service benefits will be available to you until the Replacement Date. |
For questions regarding your Citi Hilton Honors Visa Signature Card benefits, please call 1-866-918-4670 (call collect internationally at 1-312-356-7839). |
| | | If you have any questions about your Citi Hilton Honors Visa Signature Card account's transition to American Express, please don't hesitate to call us at 1-866-517-7795 (TTY: 1-800-325-2865 for hearing and speech impaired services only). You can also visit our FAQ pages at HiltonCardFAQ. |
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