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Hello,
My wife applied for a Citi Diamond Preferred MasterCard and got this email:
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REFERENCE NUMBER: ##############
Dear XXXX X XXXXX:
Why we're writing you
Thank you for applying for the Citi(R) Diamond Preferred(R) MasterCard(R) account. We are unable to verify some of the required credit information. To continue processing your application, please provide the following documentation:
o A copy of one of the following: U.S. Social Security Number, U.S. Taxpayer Identification Number, Passport or National ID Card.
Here's what you need to do
Please send the requested information along with a copy of this email to
Citibank(South Dakota), N.A.
PO Box 6495
Sioux Falls, SD 57117-6495
Do not send original documents since we are unable to return them.
Some important information
We must receive the requested items within 30 days from the date of this email or we will consider this application withdrawn. Do not provide this information by replying
to this email, as we cannot process individual messages arriving at this address.
We look forward to having the opportunity to serve you.
Sincerely,
YYYY YYYY
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Is this a good sign that she will be approved?
Thanks for your input!
Zar
It means they are still on the identify verification stage. I wouldn't take that as a good or bad sign for being approved.
@Corvidae wrote:It means they are still on the identify verification stage. I wouldn't take that as a good or bad sign for being approved.
Agreed. Send in the documentation and then give them a call.
Hi,
I mailed copies of her ITIN letter and her drivers license... I hope this will be enough. Has anybody else had a similar experince with Citi?
Zar
I posted something about failing their fraud alert verification process and them closing my application. In any case, I contacted the supervisor and insisted on having them process my application. She put me on hold for 10 minutes and came back with an approval for the citi aadvantage select amex for 10k. Good luck and be persistent!