04-08-2013 08:40 PM
I hate Citi with a burning passion.
I did get a $5k Diamond Preferred, but HANDS down... The WORST SERVICE EVER! I had to coax them into following the law, i.e. send me denial reasons and the score they used to deny me. I know damn well they have access to your FICO too, bc I had to get brutal with one guy and make him tell me what it was. He also mentioned Citi will only do CLIs with a 750+ FICO.
I got the run around big time. Multiple documents were never received by me in the mail. Every time I call about an issue, they say something's in the mail, but I never get anything.
Plus, they hp'ed me FOUR times.
Once my 18 mos 0% apr is done for in my Diamond Pref., they will not get my business.
Plus, their TY points suck.
Do they even have a true cashback card??!
Sorry to vent.
Congrats bro LOL :-)
The only good Citi cards imo are the Thank You Premier and Prestige, and you got to do a lot of travelling and quite a bit of spending to make the card worthwhile.
The dividend is good too, but Freedom and Discover are much better in that aspect.
Forward was good while it lasted.
There's some changes coming to Citi's program soon though according to rumors.
04-08-2013 08:49 PM
This Peggy with citi bank, hold please!
04-08-2013 09:13 PM
04-08-2013 09:34 PM
NO... Not a 2nd HP... OMG I might go postal but I can't because I have said it here!
You just have to know that you are calling recon and asking to talk to app people but they are NOT... you have to ask for Supervisor... I think I got that figured out, you can't talk about recon, about credit analyst, about underwriting, it's a "Supervisor" and only because you don't like the CSR or something not because they can actually "Review an application, they are there according to the CSR to review the denial "Letter" with you.
I mean I'm still speachless how many times I asked this women to transfer me, and she got nastier and nastier and I really thought she hung up on me at least 3 times because she "said" I wouldn't let her tell me what I needed to do. So I said okay, tell me what that is. and she would not talk.... so I would wait 10 seconds, then I was like... hello? and she would be like "Yes, Sir?" I was like I have asked for a supervisor but you said I would not listen to what I needed to do, so please tell me what that is.... and silence again....
I was like hello? She was like yes sir? I was like you won't answer me, you won't talk, you keep telling me the ame thing, it's all lies... then she went on this I don't know what but I was like LADY, stop, Stop, STop, STOP... LADY STOP NOW! and she stopped and I was like I asked to be transfered at 30 seconds into this call because you are not in the department I need, you have done everything but transfer me, to the point that it's insulting, it's mean, it's a mega waste of time... Time is money and you are making Citi Bankrupt... Now I'm 40 minutes into this call and im not interested in anything more you have to say so I am going to say one more time... and I paused and I said very direct, mono tone, and sharp. "Please transfer me to a supervisor now!
and she said "Please hold".
I was like in my head (Really, after all that!)
I don't know what was said or what was in notes or what but the next rep was almost working in background like she knew half the terrible stuff that had happened and it didn't need to and just did stuff and asked me to hold... like i said just the one car question for the inq, basically like please confirm and i will approve... so who knows how it works... but all i know is i would just be strict to be transferred and if they are not willing to approve on transfer, wait for shift change and try again... but i assure you the "recon" line and "app stauts" line only take you to front part... you have to get to "Supervisor" beyond that!
Good luck anyone that does it!
04-09-2013 06:20 AM