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Hello everyone,
I recently applied for the Citi Platinum Select MasterCard to take advantage of the 18 month Balance Transfer at 0%. I applied online and got the 7-10 day message. I called and was told they need additional information. I was asked a couple of questions (income, etc). I was then asked if I had moved recently (I had). The CSR then told me that because I moved recently they needed additional information before making a decision. They asked me to mail (not scan and email or fax) a utility bill, bank statement, and recent paystub.
I guess I have two questions. Is this becoming common practice? Second, can anyone who has gone through this tell me how long it takes for them to receive the information and make a decision? I am hoping to be able to do the balance transfer a month or less (prior to June 9).
Thanks in advance for all your help.
Yea allot of credit card companies are doing this for security reason. Same thing happen to me a month ago when i applied for the Citi Foward card. If there asking for information 9 times out 10 your approved they just want to verify it's you. Fax the information it's quicker takes about 3 or 4 business days for them to tell you if your approved or not.
@Anonymous wrote:Yea allot of credit card companies are doing this for security reason. Same thing happen to me a month ago when i applied for the Citi Foward card. If there asking for information 9 times out 10 your approved they just want to verify it's you. Fax the information it's quicker takes about 3 or 4 business days for them to tell you if your approved or not.
Thanks for the info. I asked the CSR and she told me it had to be mailed not faxed. Maybe I need to speak with a different CSR.
Cheers
I applied for a Citi Forward card a few months ago.They e-mailed me to tell me to call them. They just wanted to verify some information on my credit report. I got the card about a week later.
@cobaltnv wrote:Hello everyone,
I guess I have two questions. Is this becoming common practice? Second, can anyone who has gone through this tell me how long it takes for them to receive the information and make a decision? I am hoping to be able to do the balance transfer a month or less (prior to June 9).
Thanks in advance for all your help.
The income verification is common, as is checking to verify new addresses as legit. I don't know about mailing vs email, but you can buy Priority Mail w/tracking online or ship Express Mail at the P.O. and track it. Either will get to Citi quickly.
@cobaltnv wrote:
Thanks for the info. I asked the CSR and she told me it had to be mailed not faxed. Maybe I need to speak with a different CSR.
Cheers
Maybe good luck let us know what happens.