cancel
Showing results for 
Search instead for 
Did you mean: 

Citi double cash sign up bonus secure message

tag
Involver
Valued Contributor

Re: Citi double cash sign up bonus secure message

0/2, going to give it one last try.

Message 71 of 173
celluloid17
Established Contributor

Re: Citi double cash sign up bonus secure message


@Involver wrote:

0/2, going to give it one last try.


Good luck!  Have you just been sending secure messages or did you speak to any CSRs?

Message 72 of 173
Anonymous
Not applicable

Re: Citi double cash sign up bonus secure message


@celluloid17 wrote:

@Involver wrote:

0/2, going to give it one last try.


Good luck!  Have you just been sending secure messages or did you speak to any CSRs?


Third attempt failed again with secure message. Gonna try again!

Message 73 of 173
celluloid17
Established Contributor

Re: Citi double cash sign up bonus secure message

I tried and failed twice with secure messages.  I spoke to a couple of different CSRs and failed at that as well.  Granted, I PC'd to this card, so it was always a longshot.  I really think this is a targeted offer and those getting enrolled were probably already earmarked for receiving it.

 

 I will say, on a somewhat related sidenote, Citi customer service is really lackluster and inconsistent.  No wonder they're ranked 8th place out of the top 10 credit issuers!  I've been given so much misinformation about terms and conditions etc. and some of their customer service call center agents literally sound like you just woke them up when you called and are burdened by your basic questions.  I've had better luck by simply requesting to speak to a supervisor and they transfer you to a Stateside rep, who have generally been much more informative and helpful.  I even got a $10 credit from one for having to deal with all the random misinformation I had been given by a few of the prior reps I spoke to.

 

 

 

 

Message 74 of 173
Anonymous
Not applicable

Re: Citi double cash sign up bonus secure message


@celluloid17 wrote:

I tried and failed twice with secure messages.  I spoke to a couple of different CSRs and failed at that as well.  Granted, I PC'd to this card, so it was always a longshot.  I really think this is a targeted offer and those getting enrolled were probably already earmarked for receiving it.

 

 I will say, on a somewhat related sidenote, Citi customer service is really lackluster and inconsistent.  No wonder they're ranked 8th place out of the top 10 credit issuers!  I've been given so much misinformation about terms and conditions etc. and some of their customer service call center agents literally sound like you just woke them up when you called and are burdened by your basic questions.  I've had better luck by simply requesting to speak to a supervisor and they transfer you to a Stateside rep, who have generally been much more informative and helpful.  I even got a $10 credit from one for having to deal with all the random misinformation I had been given by a few of the prior reps I spoke to.

 

 

 

 


Congrats on the $10 credit!

Message 75 of 173
celluloid17
Established Contributor

Re: Citi double cash sign up bonus secure message


@Anonymous wrote:

@celluloid17 wrote:

I tried and failed twice with secure messages.  I spoke to a couple of different CSRs and failed at that as well.  Granted, I PC'd to this card, so it was always a longshot.  I really think this is a targeted offer and those getting enrolled were probably already earmarked for receiving it.

 

 I will say, on a somewhat related sidenote, Citi customer service is really lackluster and inconsistent.  No wonder they're ranked 8th place out of the top 10 credit issuers!  I've been given so much misinformation about terms and conditions etc. and some of their customer service call center agents literally sound like you just woke them up when you called and are burdened by your basic questions.  I've had better luck by simply requesting to speak to a supervisor and they transfer you to a Stateside rep, who have generally been much more informative and helpful.  I even got a $10 credit from one for having to deal with all the random misinformation I had been given by a few of the prior reps I spoke to.

 

 

 

 


Congrats on the $10 credit!


Thanks!  It was a very nice and unsolicited gesture on her part.

 

 

Message 76 of 173
Anonymous
Not applicable

Re: Citi double cash sign up bonus secure message


Thanks!  It was a very nice and unsolicited gesture on her part.

 


If I do that 20 times I wouldn't need this bonus....

Message 77 of 173
Involver
Valued Contributor

Re: Citi double cash sign up bonus secure message

I have failed 2x by SM. Going to call account specialists tomorrow and if that falls through I may hit up the EO before calling it quits.
Message 78 of 173
Anonymous
Not applicable

Re: Citi double cash sign up bonus secure message


@Involver wrote:
I have failed 2x by SM. Going to call account specialists tomorrow and if that falls through I may hit up the EO before calling it quits.

Account specialists are clueless and no help. I even tried using the live chat feature, which sucked a lot.

Message 79 of 173
Anonymous
Not applicable

Re: Citi double cash sign up bonus secure message

 

You guys may have to consider that after the first few days of chaos, were some CSR's "freelanced" bonuses, Citi may have gathered them together for a little talk about how to deny you... I mean about how to proceed...

 

Message 80 of 173
Advertiser Disclosure: The offers that appear on this site are from third party advertisers from whom FICO receives compensation.