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Established Contributor
CruzImperial
Posts: 863
Registered: ‎07-04-2012

Citi won't let me pay them

I don't know what's going on but I can't pay in full my citi accounts (Forward and Dividend).

The system only lets me pay the minimum. I had balances last month because I couldn't pay before the statement closed either and one rep told me it was only going to happen that time because it was my first statement. Now it's my second statement and it's the same story.

 

What to do??

 

Also, I don't know why I can't push payments from my bank account and in other news, my parents got the us bank platinum checking package for free with their mortgage account :smileyvery-happy:

Fico Scores: . Walmart TU 748 . App free since Aug 2013 .

Cap One Journey 500 | Discover IT 1k | GE Home Design 5.6k | GE HHGREGG 5k | Amex Zync NPSL | Amex BCE 6k | Citi Forward 4.2k | Citi Dividend 3k | GE BrandsMart 1k | GE Lowes 8.5k | Discover Walmart 6k | Barclays Apple 2.5k | BoA CR 800 | CSP 7.2k
Contributor
firesoul453
Posts: 142
Registered: ‎08-24-2012

Re: Citi won't let me pay them

[ Edited ]

Citi's site has been really messed up recently! First every page was going to an error. Then they removed the link to the credit card section (like just text, no link) 

and now its back up, but I've had a lot of problems with it being wierd!

 

But just call them, if the payment to pay it off is due soon then ask them if you can get more time or something.

 

 

Also, are you sure you minimum isn't the same as your full balance?

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a JP Morgan Palladium card
Established Contributor
CruzImperial
Posts: 863
Registered: ‎07-04-2012

Re: Citi won't let me pay them

Citi Dividend Current Balance

$43.64

Minimum Payment Due This is the minimum amount you must pay on time. If you have made any partial payments, this amount may differ from your statement.

$20.00

Payment Due Sep. 21, 2012 Next Statement Sep. 25, 2012

 


 

Nope, they are different. It does let me pay the $20 though. One good thing is that the minimum is really low compared to the $40 Discover wants. The statement is coming soon so I was planning to pif and let the card close.
I have more than $200 in the Forward and the minimum is $20 too and that's also the max amount I can pay hehe.

 

AHhh! Citi why you so picky.

Fico Scores: . Walmart TU 748 . App free since Aug 2013 .

Cap One Journey 500 | Discover IT 1k | GE Home Design 5.6k | GE HHGREGG 5k | Amex Zync NPSL | Amex BCE 6k | Citi Forward 4.2k | Citi Dividend 3k | GE BrandsMart 1k | GE Lowes 8.5k | Discover Walmart 6k | Barclays Apple 2.5k | BoA CR 800 | CSP 7.2k
Regular Contributor
roxy382
Posts: 129
Registered: ‎01-09-2012

Re: Citi won't let me pay them

I don't know about the payments but I know they are making changes to the site so that might be what is causing issues. I would call them and see if you can pay the whole thing by phone.
In My Wallet: Amazon (5/2011) $2200 -- CareCredit (9/11) $4200 -- Capital One Green Cash Rewards (01/12) $3000 -- Citi Forward (1/12) $2500 -- Walmart Store Card (1/12) $1100 -- Maurices (8/12) $200

Starting Score: EX 567 9/13/2010
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Valued Contributor
trumpet-205
Posts: 1,945
Registered: ‎11-11-2010

Re: Citi won't let me pay them

Call Citi and do pay by phone.

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GECRB/PayPal (05/2012) | Discover it (07/2012) | US Bank Cash+ (08/2012) | AMEX BCE (09/2012)
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Senior Contributor
bichonmom
Posts: 3,300
Registered: ‎05-05-2011

Re: Citi won't let me pay them

I'm sure they'll be more than happy to take your pmt over the phone. :smileyhappy:

 

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EQ FICO 750 | TU FICO 761 (Walmart) | EX FAKO 767 | Goal: 800+

Edits, funky spacing and spelling due to my iPad not getting along with the forum editor!

Contributor
credithappy
Posts: 128
Registered: ‎07-25-2008

Re: Citi won't let me pay them


CruzImperial wrote:

I don't know what's going on but I can't pay in full my citi accounts (Forward and Dividend).

The system only lets me pay the minimum. I had balances last month because I couldn't pay before the statement closed either and one rep told me it was only going to happen that time because it was my first statement. Now it's my second statement and it's the same story.

 

What to do??

 

Also, I don't know why I can't push payments from my bank account and in other news, my parents got the us bank platinum checking package for free with their mortgage account :smileyvery-happy:


Yes, I agree with all of the posts pay by phone.....

In my wallet: Amex Zync - Amex BCP - Amex Mercedes-Benz - Amex PRG - Amex TrueEarnings - Emigrant Direct Visa - Xcel FCU Visa - Walmart Discover - Sam's Club Discover - Macy's - Bloomingdales - Nordstrom - Sam's Club CC - Discover IT and US Bank Visa FlexPerks new accounts: CitiHHonors - NAVchek and NAVcashRewards CC

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