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Established Member
Posts: 14
Registered: ‎07-27-2011
0

Citibank Credit Card Online Access

I applied for a Citi Diamond Preferred Card today and during the application process was asked to setup online access.  After calling per the instructions, I was approved for the card.  Does anyone know if you can access the online information prior to receiving the card?  At this point, it simply says ERROR when I try to long on with the creditials I setup during the application process.

 

Thanks.


Starting Score: Fico TU 696, Fico EQ 632, Plus EX 720 7/12/11
Current Score: Fico TU 762, Fico EQ 727, Plus EX 780
Goal Score: 780


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New Contributor
Posts: 134
Registered: ‎04-25-2011
0

Re: Citibank Credit Card Online Access

when i was approved for citi it didn't ask me to setup anything, i thought only amex did that.

in my wallet:
Amex Zync : NPSL (main card always pif)
Discover More: 6,500$ (no balance)
Chase Sapphire : 5000.00$ (no balance)
Citi Thank You Card backed by Amex 8,200$ (no balance)
Amex Blue Cash 21,000$
Best Buy Store Card : 5,700$ (I'm a nerd so used a lot)
Established Contributor
Posts: 620
Registered: ‎05-09-2009
0

Re: Citibank Credit Card Online Access

Discover will ask you to set up your account online, but this is a first i've heard of from Citi. 

Current Score: EQ: 807 TU: 811 EX: 813 (Fico) 8/14
Goal Scores: 760 Across all 3-Finally


Citi TY Premier 46.5k| Discover 15.6k|BOA WMC 30.5k|Barclays Juniper Rewards 15k|Barclays Amex 20k| CapOne 15K|Chase Freedom VS 19.3k|Citi Dividend WMC 25k|FNBO 15.5k|CSP 22.1K|Chase Marriott 31.3k|Citi TYP 20K|Citi DP 16.5k|Macys 5k|Sams MasterCard 15k|Barclay Arrival Plus WEMC 18.7k|Chase IHG WMC 26k|Citi Double Cash 10k|Chase MileagePlus Explorer 14k|Amex Everyday 16.2k
Established Contributor
Posts: 619
Registered: ‎06-18-2007
0

Re: Citibank Credit Card Online Access

I am having the same problem.  I was approved yesterday and did everything I was supposed to so.  I think I'll wait until the card arrives and then call them.  But if anyone has any information on this, I'd appreciate it.

_________________________________________________________
Too many accounts; too many debts; lots of open credit, and lots of utilized credit. Scores somewhere in the 600s - I have no earthly idea exactly what number, but not 700 like it was, briefly.
Established Contributor
Posts: 619
Registered: ‎06-18-2007
0

Re: Citibank Credit Card Online Access

Hey Steve,

Apparently they dealt with whatever caused the error message.  Just now I got past the login screen, and it showed me the last four digits of my new account, but I need the security code from the card in order to login.  So I'll just have to wait for the card to arrive.  The good news is that they said 4-7 days, which is pretty quick.

_________________________________________________________
Too many accounts; too many debts; lots of open credit, and lots of utilized credit. Scores somewhere in the 600s - I have no earthly idea exactly what number, but not 700 like it was, briefly.
Established Member
Posts: 14
Registered: ‎07-27-2011
0

Re: Citibank Credit Card Online Access

Thanks for the update.  Yes I called and they said I would need the card in hand to complete the registration.  They also said I should have the card in 7 calendar days or less from the date of approval and to let them know if I didn't.  I thought that was really fast too!


Starting Score: Fico TU 696, Fico EQ 632, Plus EX 720 7/12/11
Current Score: Fico TU 762, Fico EQ 727, Plus EX 780
Goal Score: 780


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Established Contributor
Posts: 706
Registered: ‎08-14-2008
0

Re: Citibank Credit Card Online Access

Full use of the website for ANY Citi card requires verification of the receipt of the card itself.  When I got my 2nd Citi card last year it didn't show up on my online profile until after I received the physical card and added it.  BofA and Chase will add new cards to a profile shortly after approval and without receipt of the card.

CCs: Chase Freedom VS 6.9k, CSP VISA Sg 7k, BofA Amex 12.5k, Discover 10.5k, US Bank Cash+ Visa Sg 12.5k, Macy's Amex 8k/1.5k, Gap Visa 10k, Best Buy 11.1k, Citi TY MC 10.8k, Citi AA Amex 6k, Nordstrom VS 10k, Amex Zync, Costco Amex 12k, BofA CR VS 17k, Amex BCP 9.5k, Amex ED 5k, Sears MC 9k, HD 7k, Target 600, Amazon 7k, US Bank MC 15k, US Airways MC 4k, NFL Visa 4k, Patelco Visa 10k, Penfed PR VS 44.6k, Chase United VS 13k, Chase Marriott VS 8k, Citi Simplicity 13.3k, PayPal MC 5k, Compass Visa 4k, WF VS 14k, FNBO Amex 14.1k, OCCU VISA 15k, TR Visa Sg 13.3k, Capital One QS Visa 11k, FRN MC 13.5k, HSN 4k, Saks WEMC 10k/4k, Chase Ink 18k, Barclay Arrival 10k, Ebates VS 8k, Orbitz VS 9k, NASA V 30k, USBk FP VS 17k
Contributor
Posts: 101
Registered: ‎04-28-2009
0

Re: Citibank Credit Card Online Access

I apped and was asked to setup online access. I was able to login right after that, although nothing was in it (application pending). When the application got approved (but not received the card), I was asked for the card number and security code.

As you figured out, you do need to have the card in hands to have the online access.

AmEx Blue Cash Everyday - $1,100 - need CLI or will close
BankAmerica Cash Rewards - $10,000
Chase Freedom - $10,000
Chase Sapphire Preferred - $5,000
Chase Ink Bold - $5,000
Citi Platinum Select - $2,600
Discover More - $4,000
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