12-15-2011 03:34 PM
I applied for a Citi Diamond Preferred Card today and during the application process was asked to setup online access. After calling per the instructions, I was approved for the card. Does anyone know if you can access the online information prior to receiving the card? At this point, it simply says ERROR when I try to long on with the creditials I setup during the application process.
12-15-2011 03:36 PM
when i was approved for citi it didn't ask me to setup anything, i thought only amex did that.
12-15-2011 03:58 PM
Discover will ask you to set up your account online, but this is a first i've heard of from Citi.
12-15-2011 04:01 PM
I am having the same problem. I was approved yesterday and did everything I was supposed to so. I think I'll wait until the card arrives and then call them. But if anyone has any information on this, I'd appreciate it.
12-15-2011 05:27 PM
Apparently they dealt with whatever caused the error message. Just now I got past the login screen, and it showed me the last four digits of my new account, but I need the security code from the card in order to login. So I'll just have to wait for the card to arrive. The good news is that they said 4-7 days, which is pretty quick.
12-15-2011 05:55 PM
Thanks for the update. Yes I called and they said I would need the card in hand to complete the registration. They also said I should have the card in 7 calendar days or less from the date of approval and to let them know if I didn't. I thought that was really fast too!
12-15-2011 11:36 PM
Full use of the website for ANY Citi card requires verification of the receipt of the card itself. When I got my 2nd Citi card last year it didn't show up on my online profile until after I received the physical card and added it. BofA and Chase will add new cards to a profile shortly after approval and without receipt of the card.
12-16-2011 02:44 AM
I apped and was asked to setup online access. I was able to login right after that, although nothing was in it (application pending). When the application got approved (but not received the card), I was asked for the card number and security code.
As you figured out, you do need to have the card in hands to have the online access.
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