Closing Capital One secured

[Creditplz]

Today I called Capital One to close my secured card and they told me it can't be closed?. I paid it off and owe 0.00 and have nothing pending? It's the only secured card I have left now and it's useless to me. The CSR told me flat out no, it can't be closed because our terms and conditions?. Then I proceeded to tell him give me a manager and he said my accounts being restricted and I can't close it. Then he put me on hold for 30 minutes and the call hung up.. I didn't end it so I'm guessing they did?.

[Anonymous]

That's strange, I closed mine the other day.. No problem at all.

but,It does currently show as restricted on my accounts page

[Cookie2120987]

Call back and speak to someone else, I just closed mine last month and had no trouble doing so.

[nycplayboy78]

Close your account online at their website....

[Creditplz]

I tried online after the call it says I need to speak to a rep, I tired again and was told that they can't. I'm thinking of contacting the EO? The only reason I'm closing it is because I want better cards with Capital One... This is really making me think otherwise.

[Anonymous]

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@Creditplz wrote:
I tried online after the call it says I need to speak to a rep, I tired again and was told that they can't. I'm thinking of contacting the EO? The only reason I'm closing it is because I want better cards with Capital One... This is really making me think otherwise.

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Is it possible verification is needed on your account, or that they have some type of a fraud alert?

[Cookie2120987]

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@Anonymous wrote:

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@Creditplz wrote:
I tried online after the call it says I need to speak to a rep, I tired again and was told that they can't. I'm thinking of contacting the EO? The only reason I'm closing it is because I want better cards with Capital One... This is really making me think otherwise.

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Is it possible verification is needed on your account, or that they have some type of a fraud alert?

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When closing secured cards I thought you had to do it via call because it's a secured card and they have your deposit, I had to call in mine as well, online said they could not be done online.

[Creditplz]

On Saturday I contacted them and spoke to a manager and she said that there would be no issue, to call back on Monday when the payment was cleared.. This is strange.

[Creditplz]

Got a call from a supervisor today saying sorry that the information their associate gave me yesterday was wrong. He closed it for me very quickly and told me my deposit should be in my hands in 5-10 business days! Also I asked him if he could report the 0 balance to the CRAs and he said yeah he said he put a note on it and i should see a change in 2-4 days, also told me I can call back anytime and make sure that it was reported if I don't see it in 2-4 days! Just waiting for that to report to apply for a QS