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Confused w/ Amex

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CreditJunkie917
Frequent Contributor

Confused w/ Amex

So I put in an inquiry two weeks ago for Amex waive my AF for my Platinum card because I'm active duty military. Well I got the email from them today, and they said they would waive it for my PRG and BCE. well as we all know, PRG is waived for the 1st year, and BCE doesn't have an AF. I'm confused. Should I just call them and see what's up? Thanks.

Amex PRG(NPSL), Amex BCE($5K), Amex Hilton($1K), NavCheck ($15K), NFCU CR Siggy($20K), USAA Amex($7K), USAA World MC($7K), CSP($2.3K), Chase Marriott($1.8K), Care Credit($2.5K), Cap1 QS($3.5K), VS($500), Cap1 Secure($200) Starting Scores(Jan 2013): FICO EQ: 643, TU: 552, EX: 567 Current Scores(Sept. 2016): FICO EQ: 672, TU: 703(?), EX: 682 In the Garden FOR-EV-ER!!!!! Cards and goals achieved! Let's grow and mature these babies!!!
Message 1 of 7
6 REPLIES 6
FinStar
Moderator Emeritus

Re: Confused w/ Amex

Sounds like it was a canned/scripted response.  Just contact them to make sure they have the right product/AF waived. 

Message 2 of 7
CreditJunkie917
Frequent Contributor

Re: Confused w/ Amex

Thanks!

Amex PRG(NPSL), Amex BCE($5K), Amex Hilton($1K), NavCheck ($15K), NFCU CR Siggy($20K), USAA Amex($7K), USAA World MC($7K), CSP($2.3K), Chase Marriott($1.8K), Care Credit($2.5K), Cap1 QS($3.5K), VS($500), Cap1 Secure($200) Starting Scores(Jan 2013): FICO EQ: 643, TU: 552, EX: 567 Current Scores(Sept. 2016): FICO EQ: 672, TU: 703(?), EX: 682 In the Garden FOR-EV-ER!!!!! Cards and goals achieved! Let's grow and mature these babies!!!
Message 3 of 7
CreditJunkie917
Frequent Contributor

Re: Confused w/ Amex

I called Amex today and spoke to the CSR(US, not India) and she was very helpful in explaining everything. The close out date for their investigation for my inquiry is today, so I'll be receiving an email along with a letter stating that all of the fees will be waived for my PRG/Platinum cards so long as I'm active duty! Feels good knowing I don't have to shell out $625 every year.

 

P.S. I was originally told that the inquiry would take 6wks to complete. I asked the former CSR if it could be done faster. She expressed to me that it would go all the way to the 6wks. I don't know how they operate, but they didn't it with great expediency! Amex has been primo so far!!!

Amex PRG(NPSL), Amex BCE($5K), Amex Hilton($1K), NavCheck ($15K), NFCU CR Siggy($20K), USAA Amex($7K), USAA World MC($7K), CSP($2.3K), Chase Marriott($1.8K), Care Credit($2.5K), Cap1 QS($3.5K), VS($500), Cap1 Secure($200) Starting Scores(Jan 2013): FICO EQ: 643, TU: 552, EX: 567 Current Scores(Sept. 2016): FICO EQ: 672, TU: 703(?), EX: 682 In the Garden FOR-EV-ER!!!!! Cards and goals achieved! Let's grow and mature these babies!!!
Message 4 of 7
LittleMsLaur
Member

Re: Confused w/ Amex


@CreditJunkie917 wrote:

I called Amex today and spoke to the CSR(US, not India) and she was very helpful in explaining everything. The close out date for their investigation for my inquiry is today, so I'll be receiving an email along with a letter stating that all of the fees will be waived for my PRG/Platinum cards so long as I'm active duty! Feels good knowing I don't have to shell out $625 every year.

 

P.S. I was originally told that the inquiry would take 6wks to complete. I asked the former CSR if it could be done faster. She expressed to me that it would go all the way to the 6wks. I don't know how they operate, but they didn't it with great expediency! Amex has been primo so far!!!


Congrats... and many thanks for your service!

FICO: 772 (11/2013) TU:760 (11/2013)

AMEX BCE: 10k
Kohl's Charge: 2k
Chase Freedom: 3k
Discover IT: 7.5k
VS Angel Card: 1k
Message 5 of 7
CreditJunkie917
Frequent Contributor

Re: Confused w/ Amex

Thank you!

Amex PRG(NPSL), Amex BCE($5K), Amex Hilton($1K), NavCheck ($15K), NFCU CR Siggy($20K), USAA Amex($7K), USAA World MC($7K), CSP($2.3K), Chase Marriott($1.8K), Care Credit($2.5K), Cap1 QS($3.5K), VS($500), Cap1 Secure($200) Starting Scores(Jan 2013): FICO EQ: 643, TU: 552, EX: 567 Current Scores(Sept. 2016): FICO EQ: 672, TU: 703(?), EX: 682 In the Garden FOR-EV-ER!!!!! Cards and goals achieved! Let's grow and mature these babies!!!
Message 6 of 7
FinStar
Moderator Emeritus

Re: Confused w/ Amex


@CreditJunkie917 wrote:

I called Amex today and spoke to the CSR(US, not India) and she was very helpful in explaining everything. The close out date for their investigation for my inquiry is today, so I'll be receiving an email along with a letter stating that all of the fees will be waived for my PRG/Platinum cards so long as I'm active duty! Feels good knowing I don't have to shell out $625 every year.

 

P.S. I was originally told that the inquiry would take 6wks to complete. I asked the former CSR if it could be done faster. She expressed to me that it would go all the way to the 6wks. I don't know how they operate, but they didn't it with great expediency! Amex has been primo so far!!!


Glad to hear they were able to work this out for you.

Message 7 of 7
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