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Sorry to hear. I would imagine a police report would be a good start.
Sounds like the payments were legitimate as far as the bank will see. Meaning they were initiated by an established card account to a linked checking account.
Hopefully the bank and credit card have been notified and things accounts are frozen.
Sorry to hear this, OP. Sounds like an extensive identity theft.
Has Credit One cancelled the card, to create a new card number and issue a new card?
What sort of verifications does Credit One have if a cardholder asks to change address?
Any indication from Credit One if there was a request to send a "replacement" card to this new address?
Hoping this gets resolved quickly.
@NRB525 wrote:Sorry to hear this, OP. Sounds like an extensive identity theft.
Has Credit One cancelled the card, to create a new card number and issue a new card?
What sort of verifications does Credit One have if a cardholder asks to change address?
Any indication from Credit One if there was a request to send a "replacement" card to this new address?
Hoping this gets resolved quickly.
oh thank you. I am wondering the same. They have cancelled the card and re-issued one. I think its simple social and address not a lot. you can place a security code. you have to ask for a supervisor they really dont go out of the way to provide details
That is terrible. Good luck with the police report. I would pull all her cb reports and look for new cards and also freeze them.
Well good news nothing on my moms 3 credit reports and they are all on freeze. Her bank gave her all her money from the fraud payments back. Credit one has done anything to help what so ever. they said up to 90 days i saw comments on the internet the same thing happen to a man and he had to do the work and eventually closed the account. Well they closed my moms's but didnt resissue a card. The person called changed her address via phone and got a new card mailed to them . I dont know how this will go but i dont care for their process