I first suggest you call the hotel and discuss the mistake. If they have record of your cancelation it would be the easiest and fastest way to correct the issue. I would also tell the CC that they made a mistake and were crediting it back. If the hotel won't work with you you'll have to dispute it...and disputes normally come down to the person with the most documentation, so I hope you kept that cancellation #.
P.S. sometimes CC's forget to credit the over limit fee they might have charged so don't let them miss that either.
I was a General Mgr for chain hotels for over 20 yrs. However, I dont have experience in over seas hotels.
The Radisson is a chain hotel, so they should have a corporate office somewhere. You could call or talk to them. I would call the hotel directly first tho, fax or send your cancel conf. to them. They should credit your account, then it would be up to your ccc to credit the overlimit charges back to you. If it does not work directly, go thru the corp. office. They do not like complaints. If the GM is doing their job, you will get a refund tho. Good Luck
ok, so i called the hotel directly (in Chile) and they said to call back on Monday (in spanish).....i called customer service for Radisson (CORPORATE US) and "please call back during regular business hours"
So I guess i am on Hold for a few days...
yes, i hope this doesnt DING my CSCORE, with High Balance and over limit fees...
this is getting stupid, i called CREDIT ONE told them that the i was disputing the charges, i am over limit what should I do? they told me to fill out dispute on back of statement.
Today, i got a TU alert that EX is reporting, Credit One "bank card over limit" dropping my EX 23 points
meanwhile, Raddison corporate is saying that the amounts "are too high" and they cant credit back...only Hotel can do that, GM says everything is fine and forwarded me a stupid MS spreadsheet...meanwhile i am over my CL by $900...
how can Credit One allow a FORCED authorization by a merchant that is $900 over my CL?
If you have a confirmation number for the cancellation you are fine. Just work with the hotel and get them to put the credit through for the overcharge. This happens sometimes, and that's why it is important to get the cancellation number. It's not the end of the world. Stuff happens. That's one of the hazards of using CC's, they are open instruments for messed up charging.
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