OMG!!! I have never dealt with such horrendous, atrocious customer service as I have with them. So back story, I get a email a few weeks ago, saying that they will be sending me a replacement card, due to so called security fraud. Ok, cool, I think to myself... But how? I use this card once a month, and only charge no more then $2 a month to keep it active. Well, today I log into my account to verify everything is ok, thier not doing some bogus things, as I would expect from them. And I am prompted your account has been suspended please call the number provided.
I call, wait like 15 minutes before I speak to a live person, of which is of indian decent which is fine. Obviously they offshore thier customer service. This rep tells my that they suspended my account because it has been reported that my credit card has been stolen! I was like what are you talking about, I am holding the card in my hand, and I never reported that, noone has access to this account besides myself. He becomes very quiet, does not say a word, to the point that I thought he hung up on. FInally, he says let me get someone to speak with you. Good, maybe someone alittle more knowledgeable to speak with... Nope, same guy, he says that they suspended it due to fraud this time. I tell him, that i reguarly check my account with credit one for reasons, and their has been no fraud charges whatsoever.
Once more, he is quiet and puts me on hold. Come back, with a timid tone says, you have to wait 7-10 while we ship you a new card. I said ok, will I be able to still log into my account? He said no, not until you get your new card. So, I hung up with him. Good thing I paid the balance early, and never carry more then $2 balance to with them. So yeah, complete joke customer service, has no clue what is going on. I seriously cannot wait to close this card soon, as it is my oldest at 2 years old. The End.
Current (8/2015): Equifax 688, Transunion 689, Experian 708