i had the same problem once. emailed them, and they fixed it somehow.
the problem seems to be caused by them not retrieving a credit limit from the CRs for some reason.
So my score dropped as well because all my credit limits were reporting as $0 and I had $20 balance.
Gotta love the free services. Somehow I have no score now. From 799 to 0. That happen often around here? I knew I shouldn't have let that $20 balance post lol
You broke it....Lol
We all know that its because they erased your identity as part of your Witness Reloc Program induction.