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Super Contributor
CS800
Posts: 6,548
Registered: ‎04-07-2008

Credit freeze and SP

I know that my current card companies can pull SP even with a credit freeze. I know Chase and BOA both SP'ed my EX

 

Now GE does CLI's with SP

 

I call to get a CLI on my Wally card and the guy said that I should remove the freeze on transunion because they can't see my report. What gives? That got me confused




Regular Contributor
Chaos122
Posts: 204
Registered: ‎12-20-2010

Re: Credit freeze and SP

For some reason GE solutions wont do a sp cli over the phone when theres a freeze.  Very wierd, you can hit the love button or call and use the automated system and they will sp you even with a freeze, but when you actually call underwriting they require the freeze be removed.

 

Happened to me twice, each time they said I had to remove the freeze or provide them with a pin.  I complied both times worried they would hp me, but still turned out to be a SP.


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Mega Contributor
LS2982
Posts: 15,434
Registered: ‎04-09-2011

Re: Credit freeze and SP


CS800 wrote:

I know that my current card companies can pull SP even with a credit freeze. I know Chase and BOA both SP'ed my EX

 

Now GE does CLI's with SP

 

I call to get a CLI on my Wally card and the guy said that I should remove the freeze on transunion because they can't see my report. What gives? That got me confused


GE can be quirky at times about this. Never had an issue tho, always been a SP other than CareCredit.




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Valued Contributor
RyVision
Posts: 1,346
Registered: ‎04-15-2011

Re: Credit freeze and SP

 

"Quirky" seems to be a great way to put it (not with just GE only, either lol).   

 

I got the same answer while my CRs frozen when asking a GE rep over the phone (yes, the BD number, credit something or other, you guys know the number I mean I'm sure lol) for a CLI.  I had to temp suspend the freeze on TU.  They said they couldn't even SP, I was worried about a HP due to the requested lift, they said "no, I can't do even a SP with an active freeze".   I told them being they and I have an ongoing, open status, business relationship (open credit line), they should even be able to HP with a freeze on the CR.  She responded "no, I tried a SP and it came back unable to proceed, which usually means the CR is frozen".    I was kind of shocked, paid for the temp lift and they were able to SP, no HP ever showed (checked in case).  Still didn't get the CLI though lol.

 

There was one other instance I had to lift the freeze when I didn't think I'd have to, but don't remember it off hand, but was for a different lender.

 

OH!  The number was for "Credit Solutions" with them I think is what it's referred to as.


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