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Okay...so i've been seeing a lot of threads about customer service for various CCC so i thought i'd start a thread ranking them based on personal experience. If you'd like, list the cards you have with the CCC because I know some companies have different departments for different cards.
Here's my ranking -
Top -
1. Chase (Sapphire Preferred) - love the live person right away
2. Discover (More) - they always seem very informed, polite, no bad experiences
3. Amex (BCE/Zync/Gold) - they've been inconsistent in the past but still one of the best
4. Barclays - eh, their decent, no issues.
Bottom -
999,999,999,999 - Capital One - lol i dislike them a trillion times over, that's all to it. from the robotic off shore CS to their terrible limits.
1. Amex Cent - Person within 3 seconds. Never been transfered.
2. Sapphire Preferred - Very good experience whenever I called.
3. Discover - Easy credit limit increase without hassle.