@MountainHiker wrote:Ok here is my opinion after speaking to DCU. Spoke to a rep today about the services offered and curious fees that dcu charge for things like atm,possible late charges,ect.Yes they do expect fees that most CUs don't charge and late fees can approach finance company rates for late charges.I'm not happy about that but not a deal breaker because I don't have any plan of paying late.What does bother me a great great deal is the feeling of poor customer service.They seem to give you the run around when you request to speak to certain departments and its almost as if they don't respect the customer enough to honor their request. AfteI'm not saying they are r speaking to two different reps I must say they left me feeling uncomfortable with this company.I'm not saying they are a dishonest outfit or has bad products, but their customer service is not the best. And I feel its best not to accept this credit card.Really too bad because I was excited about getting my first nice credit limit account. Any way time to move on.Hope this help other posters.
You seem to have been apprehensive about DCU from the beginning anyway, based on this thread and your other thread asking a lot of questions about them. So its no surprise that you choose not to do business with them. I think that by combining the rumor mill and the apprehension you felt it was not going to be a good fit for you. Too bad you wasted a hard on that and decided not to take it. And BTW, I haven't experienced any weird glitches at all using my card with them. Not to say it won't happen but it hasn't. As for the frontline csr at DCU, well how many frontline csr's are that knowledgeable and that my friend, is why we have the backdoor numbers 
. When I spoke with DCU about my card and auto loan I spoke with the loan officers who were very helpful and knowledgeable. They called me back when they said they would and were responsive to me.
BUT....Listen....all of that is under the bridge now.
You've got a way into NFCU!!!!!!!!!
OMG if I ever, and I mean ever, could get in there I would be so happy. NFCU is an awesome opportunity for you so move on with so go with them......actually I am sooooo jealous right now 
.
Congrats on NFCU!
@Rhaeny wrote:
@MountainHiker wrote:Ok here is my opinion after speaking to DCU. Spoke to a rep today about the services offered and curious fees that dcu charge for things like atm,possible late charges,ect.Yes they do expect fees that most CUs don't charge and late fees can approach finance company rates for late charges.I'm not happy about that but not a deal breaker because I don't have any plan of paying late.What does bother me a great great deal is the feeling of poor customer service.They seem to give you the run around when you request to speak to certain departments and its almost as if they don't respect the customer enough to honor their request. AfteI'm not saying they are r speaking to two different reps I must say they left me feeling uncomfortable with this company.I'm not saying they are a dishonest outfit or has bad products, but their customer service is not the best. And I feel its best not to accept this credit card.Really too bad because I was excited about getting my first nice credit limit account. Any way time to move on.Hope this help other posters.
You seem to have been apprehensive about DCU from the beginning anyway, based on this thread and your other thread asking a lot of questions about them. So its no surprise that you choose not to do business with them. I think that by combining the rumor mill and the apprehension you felt it was not going to be a good fit for you. Too bad you wasted a hard on that and decided not to take it. And BTW, I haven't experienced any weird glitches at all using my card with them. Not to say it won't happen but it hasn't. As for the frontline csr at DCU, well how many frontline csr's are that knowledgeable and that my friend, is why we have the backdoor numbers
BUT....Listen....all of that is under the bridge now.
You've got a way into NFCU!!!!!!!!!
OMG if I ever, and I mean ever, could get in there I would be so happy. NFCU is an awesome opportunity for you so move on with so go with them......actually I am sooooo jealous right now
Congrats on NFCU!
Thank you everyone
Rhaeny
I hope no one gets the impression that I didn't want to do business with DCU. I was extremely excited about the card and membership approvals.I just could not escape the feeling that something was not quite right.didn't need to call any back door numbers because everything went ok. Maybe I was unlucky when speaking to reps but the service was not the same as dealing with chase or wells fargo.Any way please don't assume your experience will be the same as mine. And thank you for the thumbs up about NFCU. Don't know much about them just the things I've learned on this site. But I'm looking forward to the opportunity.Right now I'm trying to decide if I should take membership for now and wait till march to apply for one of their credit products. Have just one older collection falling off in march then my CR should be clean and my scores more than likely has a chance of going into the mid 700 range. Or just go for it next month. Might have a chance for a higher limit if my CR is clean.
