Death of Sallie Mae

[Anonymous]

How are you guys redeeming your rewards? I'm getting an error on the reward screen. Tried calling the phone system and customer representative and it's not working.

[hizzaah]

Had to go through the desktop site. It wouldn't work on mobile or through the app for me

[Anonymous]

Getting an error via desktop website as well...sadness I have $5K+ rewards lol

[Anonymous]

I did mobile app

[Anonymous]

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@Anonymous wrote:
I did mobile app

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Error as well

[newhis]

I had the error earlier, I think they were changing the system, then I was able to redeem the rewards. 

I guess they are fixing the error now.

[Bman70]

Seems they've converted any leftover Sallie Mae rewards to cash at a 1 to 1 ratio?? So if you had 1000 points you now have $1000 instead of $10 which it would have bene under Sallie Mae. 

Anyone redeem this extra cash and have it actually credit? Not sure I would do that since it's obviously a mistake. 

[Bman70]

Over on reddit some people are redeeming $11k and $17k statement credits. Lol 

[Gunnar419]

My cashback is a "mere" $2,360 but I don't have the nerve to try to redeem it. Some of you guys like to live dangerously. OTOH since I never plan to use the crap replacement card, it wouldn't matter except for util purposes if they closed my account, but I wouldn't want even to play around with committing fraud even if it is their own fault.

How could they bungle such a simple thing? It doesn't seem like they're in any hurry to fix it, either.

[MASTERNC]

Not touching mine until they fix it, though I was tempted to withdraw the correct amount (but feared they would even screw up the adjustment if I did that).