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Valued Member
Posts: 49
Registered: ‎10-18-2012
0

Dell Sucks!

Sorry i had to just vent.....So i bought a TV from dell on black friday, tracking number says i should get it around the 3rd its now the 5th and no TV. I call the shipping company and they said dell hasn't even gave them the TV to ship yet..**bleep**? I call dell to cancel the order and get a run around for almost two hours until finally i hung up. Wouldn't be so bad its just i got rid of my old TV on the 3rd thinking i was getting a new one ughhhh. oh well dell customer service absolutely sucks period.

ex 669 tu 689 eq 658
these scores are a few months old
goal 700 club
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Regular Contributor
Posts: 106
Registered: ‎04-06-2012
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Re: Dell Sucks!

Dell customer service does indeed suck. I've fought wars with them. But shipping was never the subject of our disputes. Not sure I would put this all on Dell yet. Shipping companies are at their busiest this time of year. Sorry you jettisoned your old TV. Good luck.


mpswirl wrote:

Sorry i had to just vent.....So i bought a TV from dell on black friday, tracking number says i should get it around the 3rd its now the 5th and no TV. I call the shipping company and they said dell hasn't even gave them the TV to ship yet..**bleep**? I call dell to cancel the order and get a run around for almost two hours until finally i hung up. Wouldn't be so bad its just i got rid of my old TV on the 3rd thinking i was getting a new one ughhhh. oh well dell customer service absolutely sucks period.


 

Valued Contributor
Posts: 2,789
Registered: ‎10-10-2012
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Re: Dell Sucks!

Sorry to hear of your troubles. I have had nothing but good experiences with Dell. I hope it gets resolved quickly for you.

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Valued Contributor
Posts: 1,987
Registered: ‎06-25-2012
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Re: Dell Sucks!

is dell preffered backed by GE?

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Frequent Contributor
Posts: 437
Registered: ‎03-19-2010
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Re: Dell Sucks!

[ Edited ]

No they are backed by WebBank and they do report to all 3 CB's. They are very generous with credit limits. 

 

 


jsickz32 wrote:

is dell preffered backed by GE?


 

Valued Contributor
Posts: 1,987
Registered: ‎06-25-2012
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Re: Dell Sucks!


Mike360 wrote:

No they are backed by WebBank and they do report to all 3 CB's. They are very generous with credit limits. 

 

 


jsickz32 wrote:

is dell preffered backed by GE?


 


are they sensitive to new account and a lot of inqs? im thinking about getting a new laptop and want a Alienware one

Amex BCE (2500) / Amex SPG (4000) / Amex GoldPR / Merrill+ Visa siggy (5000) / BofA Amex (6000) / Bofa cash rewards (5000) / BofA Privileges Cash Rewards (5000) / Citi Forward (4400) / Citi DP (2000) / Chase Freedom (4000) / Chase CSP (5000) / Chase Hyatt (5000) / Discover IT (1700) / FNBO AMEX (3600) / NFCU cashRewards Visa signature (15000) / NFCU Flagship Visa signature (12500) / NFCU Navcheck (5000) / Nordstrom (500) / MetroCU Visa Elite (5000) / Walmart (4500) / Kays Jewerels (6600) / Kohls (300) / Macys Platinum (2500) / DCU platinum Visa (17500) / Citizens bank cash back (1100) / Bill Me Later (1631) / PayPal Smart connect (2200) / BestBuy store card (2000)
Valued Member
Posts: 49
Registered: ‎10-18-2012
0

Re: Dell Sucks!

dell has been good to me up to now thats why im not throwing in the towel with them just yet.........and it is dells mistake why im not getting the TV when it said because they haven't even given it to the shipping company to ship yet.

ex 669 tu 689 eq 658
these scores are a few months old
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Frequent Contributor
Posts: 364
Registered: ‎08-09-2011
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Re: Dell Sucks!


mpswirl wrote:

dell has been good to me up to now thats why im not throwing in the towel with them just yet.........and it is dells mistake why im not getting the TV when it said because they haven't even given it to the shipping company to ship yet.


From a credit standpoint, they were good to me, too... just a few years post-BK they approved me for $4000.  I never ended up buying that computer, but I still have the credit Dell DPA open and at that same CL.  Every year and a half I buy something cheap and bill it to the DPA.  Last year it was a $6 USB flash drive.  PIF before the statement even cut.  One tiny purchase every 18 months seems to be enough to keep the line open, active, and reporting, so why not keep it around? Smiley Happy

5/2002 - Chapter 7
7/2011 - Equifax FICO 693
5/2012 - Equifax FICO 812! In the "800 Club!"
2/2013 - Lender-pulled EQ FICO 821 (car loan)
7/2014 - Lender-pulled EQ FICO 832 (car loan)
Valued Contributor
Posts: 2,110
Registered: ‎12-29-2011
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Re: Dell Sucks!

I have bought 3 computers from Dell and they have all broken or had some internal malfunctions where a Dell technician has had to come out and replace components in my computer. I've been done with Dell for some time now. When I had an account with them...I don't think their credit was through webbank.

The truth is out there...
FICO scores: 764 (EQ) 732 (EX) 757 (TU) 9/14 | Goal score: 750+ (all 3)
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Valued Contributor
Posts: 2,691
Registered: ‎09-26-2011
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Re: Dell Sucks!

Hmm.  I am typing this on a Dell PC that I bought a little more than a year ago with my Dell Preferred account.

 

12 months no interest...paid it off in six.  Smiley Happy

 

....and the pc still works fine...  Smiley Happy

Current Scores: EX: 615, TU08: 639, EQ: 607. 04/01/2015.

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