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When you started at Macy's did you already have a Macy's account? Or did they automatically sign you up when you started employment?
Did they HP your report for the requested upgrade?
Have you thought about applying for the Macy's Amex?
I am sure you will get it if you try...sometimes, banks don't like to PC or upgrade.
I would take a look at the Equifax report they pulled to find out why there is such a difference in the number of inquiries. You say there should be one pull and they say there are 11? The large number of pulls could be a huge reason why your application may have been denied.
They pulled Experian but provided me with my EQ score, I pulled my EX report from annualcreditreport and it confirms I have one EX inquiry in the past year..
They are a bag of mess sometimes especially when it comes to trying to get the Amex AFTER you have had just store.
What is your limit on your store? I would start working that hard, every 3 months (some CSR say 6, im not sure it isn't still 3)
I would be pursueing higher ups if you are given an EX 747 but then a 600 something... WHAT?
I had a friend that went through the process about 4 years ago and he got it fairly quickly and they gave him $6k on the then Visa.... fast forward to late last year and they flat out closed saying his credit went down.... ummm no, he paid debt off that was there when approved....
Sometimes I love them and sometimes I get really irritated!
but as an employee, like What gives!!!
My store card CL is $3,800. It was at that limit before Macy's decided not to share CL's anymore a few years back. Now that they're sharing them again (and soon to be reporting them), it's at the same limit. $0 balance, run a few hundred through the card on a monthly basis.