Yeah I don't even know what that means.
Starting Score: 703
DI, I got the same message when I applied for the 75K mile AA card about 2 months ago. Exactly the same message.
The reasons, when you speak with the CSRs, are all over the place so good luck I had to call in 3 times before I got an answer that is even plausible so I left it alone - the other 2 CSRs were simply BS.
They told me Restricted on my account was because some years ago, I fell behind on a Citi account and they wrote off the $300 balance I owed them.
I paid them the month they wrote off the balance but that was too late and they are still today reporting the account as a charge off. For that reason, they said my "account was restricted".
Hopefully when the statute of limitations falls off in about 2 years, I can reapply.
Let us know what you find out and have patience with Citi because we know more about their products then they do 
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@Scuba wrote:DI, I got the same message when I applied for the 75K mile AA card about 2 months ago. Exactly the same message.
The reasons, when you speak with the CSRs, are all over the place so good luck I had to call in 3 times before I got an answer that is even plausible so I left it alone - the other 2 CSRs were simply BS.
They told me Restricted on my account was because some years ago, I fell behind on a Citi account and they wrote off the $300 balance I owed them.
I paid them the month they wrote off the balance but that was too late and they are still today reporting the account as a charge off. For that reason, they said my "account was restricted".
Hopefully when the statute of limitations falls off in about 2 years, I can reapply.
Let us know what you find out and have patience with Citi because we know more about their products then they do
I just went through the exact same thing. I am pissed!! I had to called two different departments 3 times. They brought up some accounts that I had from year 2000. I told them those acounts were paid in full and that I have new accounts with Citi. I asked why are they referencing my application on old accounts and not my current Citi Platinum account. The last person mentioned they policy change all the time. I just spent an hour dealing with them. I am about to call and close my Citi account!!
