Discover CLI

[KingAdrock]

It's been over 6 months since the last time I asked Discover for a CLI (and received what I requested) so I'd say it's time to ask again. But does anyone know if there is an advantage to talking to a live person as opposed to using the automated system? I've always used the automated and got what I wanted; but I'd talk to a person if I'll get better results that way.

[DI]

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@KingAdrock wrote:
It's been over 6 months since the last time I asked Discover for a CLI (and received what I requested) so I'd say it's time to ask again. But does anyone know if there is an advantage to talking to a live person as opposed to using the automated system? I've always used the automated and got what I wanted; but I'd talk to a person if I'll get better results that way.

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There's no advantages talking to a person rather than making the request via the IVR. If you're eligible, the IVR will take you to step two for a CLI.