Discover It statement reporting

[k-s]

So, I made a mistake. I wasn't thinking about the time it would take to post, and I made my Discover payment too late for it to report a $0 balance. Discover reported a couple of days ago and my $800 Christmas balance lowered my Fico score by 12 points. In the grand scheme of things, I know that this isn't a huge deal, but it was kind of bugging me that I do have a $0 balance, but my score is still suffering lol. I was on the phone with Discover this evening to activate DBF's new It card and I mentioned my mistake to the rep. She was so sweet! She put me on hold for a moment and when she came back, she said that she had put in a request for a mid cycle update and that my account would report again this Friday so that I could show a $0 balance. I have to say, as much as I love them, I have never gotten this kind of treatment from an Amex CSR. So impressed with this level of service and very happy to be a Discover customer. 

PS, for those who read my earlier post about our troubles with the Freedom, we are STILL waiting for a response from Chase. Chase is looking less and less 'prime' to me every day....

[pembrokepride]

+1 in my short time with Discover I find the CSR people go above and beyond a very nice change from a lot of companies customer service departments!

[FinStar]

Good for you! 

[samm90]

I've been extremely impressed with discover and their customer service as well. Amex has been decent. WF American but not fantastic. Chace has only activated my card... so no opinion yet.

[oscar_actuary]

you sound high maintenance

and really sweet.

[Blackbeauty212]

I love Discover, I put them at the top in almost every Cat except Intern'l acceptance, which is fine by me since I don't travel abroad very often. 

[k-s]

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@oscar_actuary wrote:

you sound high maintenance

and really sweet.

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Haha! Honestly, I'll agree with both assesments. 

[k-s]

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@Blackbeauty212 wrote:

I love Discover, I put them at the top in almost every Cat except Intern'l acceptance, which is fine by me since I don't travel abroad very often. 

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True. It's unfortunate to have a card with no FTF, but also not accepted anywhere. I am definitely going to need to convince CapOne to give me a decent CLI before my trip to Mexico next year, I'll need a Visa/MC with no FTF. 

[Gunnar419]

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@oscar_actuary wrote:

you sound high maintenance

and really sweet.

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LOL! You put that just right, oscar_actuary.

FWIW, I've also been high maintenance with Discover (can't say whether I've been sweet or not) and their CSRs have always been instantly willing to do mid-cycle reporting. I agree, best customer service around. I can't understand how Amex keeps winning that JD Power service award year after year, when Discover's customer service simply can't be beat.

[Gunnar419]

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@k-s wrote:

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@Blackbeauty212 wrote:

I love Discover, I put them at the top in almost every Cat except Intern'l acceptance, which is fine by me since I don't travel abroad very often. 

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True. It's unfortunate to have a card with no FTF, but also not accepted anywhere. I am definitely going to need to convince CapOne to give me a decent CLI before my trip to Mexico next year, I'll need a Visa/MC with no FTF. 

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Yeah, every time you talk to them about it, they swear they're being accepted in more and more and more places. I hope it's true. But they're never accepted in the countries and places I go, and if they are, it's not in the kind of obscure, off the beaten path hostels and restaurants and guesthouses I go to.