Does any body have hard time to speak with a Barclcard rep ???

[enharu]

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@mskennedy wrote:

well ,why don't they have a call center in US.I hate when i call some phone company set the call ceter in overseas (Such as Metropcs ,starightalk) Drive me nut.I don't want cc company do that kind of thing neither 

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because it is a lot cheaper overseas. According to an Accenture report I read back then, 1 call rep's wages in the US is equivalent to 7 overseas rep's wages. And then there's lower costs in maintaining a call center overseas as well, due to tax incentives, rent, etc etc. Sad, but true.

Only certain companies keep their call centers in the US. Discover and Chase CSP CSRs are all US Based. Not sure about the rest of the other Chase CSRs.

Some other banks have all local CSRs either but they don't advertise or reveal anything about it so it is hard to tell.

American Express is one of the more prominent ones for having offshore reps. I don't think it's necessarily a bad thing. Sure, it does makes the entire process really irritating and frustrating when it's hard to communicate with them, but it is more a problem of inadequate training than anything else. I have never had any problems communicating with Amazon's offshore representatives.

[b_seeker]

When I first called for the Rewards MC, I got a foreign rep. When I called for a PC (Total of 5 times), I got an American rep everytime, including the 4 times I was transferred.

[mskennedy]

Make sences ,but i'm scard of oversea rep .........,Do you know the priceline card rep is in Amecia or India ?

[Open123]

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@enharu wrote:

American Express is one of the more prominent ones for having offshore reps. I don't think it's necessarily a bad thing. Sure, it does makes the entire process really irritating and frustrating when it's hard to communicate with them, but it is more a problem of inadequate training than anything else. I have never had any problems communicating with Amazon's offshore representatives.

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From the perspective of a US customer, all I care about is when I do call, the CSR speaks fluent English.  

It would help if the CSR gets the indiosyncracies of American English, but not essential.  So long as I can communicate in English easily and they're empowered to offer me solutions at or near that of domestic reps, I couldn't care less whether they're foreign or not.  

I would only care if the rep isn't fluent in English or had an accent I have trouble following easily.  This is only because I feel that if a company offers and advertises its services in America, their call centers to American customers should speak fluent English; just as I would expent fluent French or Chinese, if I were a native French or Chinese calling on the same credit card offered in my native country.

[mskennedy]

do you think barclcard pass ?

[Open123]

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@mskennedy wrote:

do you think barclcard pass ?

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Me? 

The only times I've called them were to try and persuade them to give me an extra US Air card for the bonus.  During this exchange, I had little trouble understanding their suspicions that I was out to "churn" their cards with little interest on using them.

So, I'd have to say, they understood me perfectly.  LOL

[09Lexie]

@ Rhaeny and RyVision

I think you both are correct. Tanyasf 2.0 😖

[Rhaeny]

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@09Lexie wrote:
@ Rhaeny and RyVision

I think you both are correct. Tanyasf 2.0 😖

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+1

Guess she doesn't think we'd be smart enough to figure this one out eh?

[tinuviel]

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