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Regular Contributor
HeidiBoo
Posts: 115
Registered: ‎05-22-2007
0

Duplicate Am Ex accounts w/ different customer account #'s

Help!  I've been on the phone numerous times with American Express - and still no solution.  I have five Am Ex accounts (no nasty comments, please) - back in February, they started to double report each account - the only difference being the Account # (Am Ex calls it a customer # as it does not relate to the card #).  I called Am Ex, who was aware of the issue and they assured me that the CB's were deleting the duplicates.  Well, that's been several months ago, and all 3 CB's show a total of 10 accounts!
 
I called Am Ex this morning and they told me not to dispute the dups, but they would fall off automatically.  I find this hard to believe! 
 
Can someone please tell me if they have had the same issue?  If so, was it resolved and how???
 
Thanks to all!!!
Moderator Emeritus
Timothy
Posts: 9,252
Registered: ‎03-19-2007
0

Re: Duplicate Am Ex accounts w/ different customer account #'s

My DW had 2 AMEX dups (She is an AU) they were only there for about 3 weeks before they were fixed.
 
I did nothing to fix it-
 
Amex Credit reporting phone #
Must have FULL report from CRA in front of you-
800-874-2717
 

 

HeidiBoo wrote:
Help!  I've been on the phone numerous times with American Express - and still no solution.  I have five Am Ex accounts (no nasty comments, please) - back in February, they started to double report each account - the only difference being the Account # (Am Ex calls it a customer # as it does not relate to the card #).  I called Am Ex, who was aware of the issue and they assured me that the CB's were deleting the duplicates.  Well, that's been several months ago, and all 3 CB's show a total of 10 accounts!
 
I called Am Ex this morning and they told me not to dispute the dups, but they would fall off automatically.  I find this hard to believe! 
 
Can someone please tell me if they have had the same issue?  If so, was it resolved and how???
 
Thanks to all!!!



Regular Contributor
HeidiBoo
Posts: 115
Registered: ‎05-22-2007
0

Re: Duplicate Am Ex accounts w/ different customer account #'s

**BUMP**
 
Please help!
Moderator Emeritus
fused
Posts: 16,373
Registered: ‎03-12-2007
0

Re: Duplicate Am Ex accounts w/ different customer account #'s

I wish I could help, but I haven't been able to resolve the same problem you are having with Amex accounts. I have two Amex Gold card accounts reporting even though I have only one account. It's been a real source of irritation for me.
Credit Profile -
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All three scores were 850. Lost points for not having an open installment TL. So, BE WARNED!!!!!
Credit History: 26+ years ~ AAoA: 12 years ~ Util: 1% ~ Inqs: EX 1


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