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Duplicate Am Ex accounts w/ different customer account #'s

Regular Contributor

Duplicate Am Ex accounts w/ different customer account #'s

Help!  I've been on the phone numerous times with American Express - and still no solution.  I have five Am Ex accounts (no nasty comments, please) - back in February, they started to double report each account - the only difference being the Account # (Am Ex calls it a customer # as it does not relate to the card #).  I called Am Ex, who was aware of the issue and they assured me that the CB's were deleting the duplicates.  Well, that's been several months ago, and all 3 CB's show a total of 10 accounts!
 
I called Am Ex this morning and they told me not to dispute the dups, but they would fall off automatically.  I find this hard to believe! 
 
Can someone please tell me if they have had the same issue?  If so, was it resolved and how???
 
Thanks to all!!!
Message 1 of 4
3 REPLIES
Moderator Emeritus

Re: Duplicate Am Ex accounts w/ different customer account #'s

My DW had 2 AMEX dups (She is an AU) they were only there for about 3 weeks before they were fixed.
 
I did nothing to fix it-
 
Amex Credit reporting phone #
Must have FULL report from CRA in front of you-
800-874-2717
 

 

HeidiBoo wrote:
Help!  I've been on the phone numerous times with American Express - and still no solution.  I have five Am Ex accounts (no nasty comments, please) - back in February, they started to double report each account - the only difference being the Account # (Am Ex calls it a customer # as it does not relate to the card #).  I called Am Ex, who was aware of the issue and they assured me that the CB's were deleting the duplicates.  Well, that's been several months ago, and all 3 CB's show a total of 10 accounts!
 
I called Am Ex this morning and they told me not to dispute the dups, but they would fall off automatically.  I find this hard to believe! 
 
Can someone please tell me if they have had the same issue?  If so, was it resolved and how???
 
Thanks to all!!!



Message 2 of 4
Regular Contributor

Re: Duplicate Am Ex accounts w/ different customer account #'s

**BUMP**
 
Please help!
Message 3 of 4
Highlighted
Moderator Emeritus

Re: Duplicate Am Ex accounts w/ different customer account #'s

I wish I could help, but I haven't been able to resolve the same problem you are having with Amex accounts. I have two Amex Gold card accounts reporting even though I have only one account. It's been a real source of irritation for me.
Message 4 of 4