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I had sent an email to Capital One EO asking to do some adjustmetns to my Orchard Bank account (900 CLI) after it was it with an AF of $59.
Requested CLI, AF waived, Interest reduction (from 19.9%) and PC.
After a call and a HP they increased my CL to 5K. (No bad)
My AF still showed, so I called and they informed me that they credited the AF amount (it takes 5 days to show) AND they reduced my interest rate to 15.9%.
3 out of 4 ain't bad!
How long did it take them to reply to you once you sent an email to Cap1 EO?
Nice CLI! , Did you say HP?
Nice congrats
Nicely done! Congrats!