Entered into payment plan with amex. Will it really keep card open?

[Ortz33__]

So I've documented my struggles with paying off an Amex Charge Card in full the past few months. I am set up on a 12 month hardship program now.  I should be able to pay the full balance however by the end of May. I will be officially 90 days late by that time. I am thinking of calling them in a couple weeks to ask if I set up payment in full will they only report me 60 days late?

 importantly, I spoke to the rep and asked her if my card would be closed by then and she told me they wouldn't close the card until 6 months after DOFD which is 180 days.  When I pay it up I can call to have it reinstated. 

However, I have heard stories of being told this then them not keeping their "word" I guess they have the right to do whatever. This is the only card I"m late on. It's brough down my score by 60 points but I'll recover.  Just wondering if anyone has ever been able to save the relationship.  That's the first step here. I don't want to lose my card. 

[myjourney]

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@Ortz33__ wrote:

So I've documented my struggles with paying off an Amex Charge Card in full the past few months. I am set up on a 12 month hardship program now.  I should be able to pay the full balance however by the end of May. I will be officially 90 days late by that time. I am thinking of calling them in a couple weeks to ask if I set up payment in full will they only report me 60 days late?

 importantly, I spoke to the rep and asked her if my card would be closed by then and she told me they wouldn't close the card until 6 months after DOFD which is 180 days.  When I pay it up I can call to have it reinstated. 

However, I have heard stories of being told this then them not keeping their "word" I guess they have the right to do whatever. This is the only card I"m late on. It's brough down my score by 60 points but I'll recover.  Just wondering if anyone has ever been able to save the relationship.  That's the first step here. I don't want to lose my card. 

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I wish we could answer that but there's just no way to tell but I truly hope they keep their word and allow you to keep the card 

Good luck I'll be pulling for you

[mrlh1980]

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@Ortz33__ wrote:

So I've documented my struggles with paying off an Amex Charge Card in full the past few months. I am set up on a 12 month hardship program now.  I should be able to pay the full balance however by the end of May. I will be officially 90 days late by that time. I am thinking of calling them in a couple weeks to ask if I set up payment in full will they only report me 60 days late?

 importantly, I spoke to the rep and asked her if my card would be closed by then and she told me they wouldn't close the card until 6 months after DOFD which is 180 days.  When I pay it up I can call to have it reinstated. 

However, I have heard stories of being told this then them not keeping their "word" I guess they have the right to do whatever. This is the only card I"m late on. It's brough down my score by 60 points but I'll recover.  Just wondering if anyone has ever been able to save the relationship.  That's the first step here. I don't want to lose my card. 

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This is tricky. American Express doesn't like to be easy with there "charge card" since you knew what you were getting into once applying. They would most likely not help you for this matter. Unless you speak to the financial department. Keep in mind American Express is it's own bank and doesn't have to play nice.

[eagle2013]

Don't charge cards come with a pay over time feature? Or is that only for selected accounts?

I would say to maximize your chances of salvaging the relationship it would be best to pay it off as soon as you can. 

[Ortz33__]

only certain charges and you have to be "eligible"  my guess is they offer it to long time charge card holders. in my case i had the card for 8 months.