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Contributor
Posts: 211
Registered: ‎07-02-2012
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Experience with Discover and Chase Rewards

Recently I have purchased something from Discover OnlineShop, I was supposed to get 5% cashback in statement but did not.

 

I send them message from online account (messages->compose message->rewards related) and they credited cashback within 1 day.. awesome..

 

Then I realized that I have shoped few items online/offline which I could have shopped using discover onlinestore to get 5%. I submitted request for those as well .. wow.. discover rocks.. they provided me cashback for all those which were elligible..

 

Now I am Fan of Discover..

 

I thought of trying same thing with chase, where I have not received cashback from their onlinestore for debit card offers.. Its since 4 days I am struggling with to explain the things over phone and email. Chase is very slow in process and not sure if they will be able to credit cashback at the end or not.

 

 

Walmart TU-724 on 12-2012
EX-707 on 08-2012
EQ-668on 08-2012
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Wallet - Discover 1500 | Chase Freedom 1500 | OldNavy Visa 2750 | Walmart 2000 | Amex BCE 6000 | BoA Visa Sig 5000 | Chase Marriott 5000 | Amex Hhonor 2000 | CSP 5000
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Valued Contributor
Posts: 1,994
Registered: ‎01-24-2012
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Re: Experience with Discover and Chase Rewards

I am surprised Discover gave you the cashback for the purchases you did not do through their online portal. That is a 5% loss for them without getting anything from the retailer like they usually would.

 

In my experience Chase is usually good about resolving problems fast and crediting points that are missing. Sometimes they even give you more than asked for. You said email, do you mean the secure message center?

 

 

 

 

 

 

 

 

 

Contributor
Posts: 211
Registered: ‎07-02-2012
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Re: Experience with Discover and Chase Rewards


navigatethis12 wrote:

I am surprised Discover gave you the cashback for the purchases you did not do through their online portal. That is a 5% loss for them without getting anything from the retailer like they usually would.

 

In my experience Chase is usually good about resolving problems fast and crediting points that are missing. Sometimes they even give you more than asked for. You said email, do you mean the secure message center?

 


Yes, Chase Secure Message center. Chase should have closed this issue by confirming if they can credit cashback or not..

 

I am not sure if discover will not get anything from the retailer. Originally it happened that I went from their online store but still missed cashback, so it can happen many times that refering URL is not being identified by retailer. I think discover is under no loss untill we are getting refered by any other site and asking Discover to credit cashback.

 

 

 

Walmart TU-724 on 12-2012
EX-707 on 08-2012
EQ-668on 08-2012
_________________________________
Wallet - Discover 1500 | Chase Freedom 1500 | OldNavy Visa 2750 | Walmart 2000 | Amex BCE 6000 | BoA Visa Sig 5000 | Chase Marriott 5000 | Amex Hhonor 2000 | CSP 5000
__________________________________________
Valued Contributor
Posts: 1,994
Registered: ‎01-24-2012
0

Re: Experience with Discover and Chase Rewards


wealthcreator wrote:

 


Yes, Chase Secure Message center. Chase should have closed this issue by confirming if they can credit cashback or not..

 

I am not sure if discover will not get anything from the retailer. Originally it happened that I went from their online store but still missed cashback, so it can happen many times that refering URL is not being identified by retailer. I think discover is under no loss untill we are getting refered by any other site and asking Discover to credit cashback.

 

 

 


Strange, usually the secure message center resolves problems in a few hours.

 

I misunderstood about Discover. I thought you were saying that you did not go through there and noticed that you should have after the fact, and were then asking Discover about it. That happens with a lot of cashback websites in my experience. All are usually quick to resolve it though.

Moderator Emeritus
Posts: 7,225
Registered: ‎09-16-2011
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Re: Experience with Discover and Chase Rewards

This thread reminded me to check ShopDiscover for travel partners... for an upcoming business trip (I didn't need flight or car, just hotel)

 

Low and Behold... Hotels.com is a shopDiscover partner... I got 5% cash back for booking at the same hampton Inn I would have used anyways Smiley Tongue

 

Thanks guys!


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Frequent Contributor
Posts: 299
Registered: ‎05-28-2012
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Re: Experience with Discover and Chase Rewards

Nice! I'm anxiously awaiting my cashback....should get about $50-75 just from using shopdiscover today!


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Senior Contributor
Posts: 6,276
Registered: ‎08-16-2012
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Re: Experience with Discover and Chase Rewards

Weird...Chase helps me asap!! I requested some cashback recently and got it in two days, right into my Chase acct. I really like Discvr too!!! They're always so nice!!!! And helpful!! Take their survey if you can, I did :-) Otoh, Citi&BOA suck... Hope they don't need another bailout again :-X Pahhaha!
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Posts: 3,360
Registered: ‎10-19-2012
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Re: Experience with Discover and Chase Rewards

I've heard Discover has been consistently ranked #1 for customer service and loyalty. From my personal experience with them, this comes as no surprise.

Valued Contributor
Posts: 2,300
Registered: ‎01-22-2012
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Re: Experience with Discover and Chase Rewards

I can't speak for Discover, but I've had nothing but good experiences with Chase. The only time my UR mall points failed to purchase, I rang up and they fixed it immediately. The CSR also gave me an extra 2,500 points for the trouble.

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Regular Contributor
Posts: 123
Registered: ‎07-22-2012
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Re: Experience with Discover and Chase Rewards

Wow, I think I am going to try shopping through Discover now Smiley Wink

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