Hello all. Thanks for the advice in my previous post about this subject. I had applied for the account. I got the 7-10 day message. I kept calling customer service and they kept saying that if I were not approved right away they would have no way to get a status update on what's going on. THis means that I would end up waiting 7-10 days before understanding whats what. As I stated I didn't think there would be anyway I would get a declination. I knew it had to be the fraud alert. I had identity theft but we cleared that all up and now I have an alert. I've always had to call in right away after the application, and they would verify and approve. I didn't feel like waiting 7-10 only to call, get approved, and then wait another 7-10 days but I couldn't get to a backdoor number so I found this:
614-729-5000
I called it and selected the account protection option. I played dumb and said that I had gotten a letter and called in. He looked up my information, found my application, and asked questions then approved me for a $900 CL. Kind of sucky but oh well!!
Glad I called!! Don't understand why the customer service line with Express wouldn't just have transfered me to that department even after I told them that I usually have to call in to verify information because of fraud....ohh well hope this number comes in handy to someone else like it did me!! 
Congrats!!!!
July 2013 score: EQ FICO 819, TU08 778, EX "806 lender pull 07/26/2013
Goal Score: All Scores 760+, Newest goal 800+
Take the myFICO Fitness Challenge
Current scores after adding $81K in CLs and 2 new cars since July 2013
EQ:809 TU 777 EX 790 Now it's just garden time!
June 2017 update: All scores over 820, just pure gardening now.
@Anonymous wrote:Hello all. Thanks for the advice in my previous post about this subject. I had applied for the account. I got the 7-10 day message. I kept calling customer service and they kept saying that if I were not approved right away they would have no way to get a status update on what's going on. THis means that I would end up waiting 7-10 days before understanding whats what. As I stated I didn't think there would be anyway I would get a declination. I knew it had to be the fraud alert. I had identity theft but we cleared that all up and now I have an alert. I've always had to call in right away after the application, and they would verify and approve. I didn't feel like waiting 7-10 only to call, get approved, and then wait another 7-10 days but I couldn't get to a backdoor number so I found this:
614-729-5000
I called it and selected the account protection option. I played dumb and said that I had gotten a letter and called in. He looked up my information, found my application, and asked questions then approved me for a $900 CL. Kind of sucky but oh well!!
Glad I called!! Don't understand why the customer service line with Express wouldn't just have transfered me to that department even after I told them that I usually have to call in to verify information because of fraud....ohh well hope this number comes in handy to someone else like it did me!!
Congrats!!!
Good you called in, that app may have been declined if not.
Congrats! They gave me the run around with the VS Card and by the time I wrote in, they gave me some crap about my application being expired. I was looking for a number on this board and never found it. Glad someone was able to.
