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Valued Member
Posts: 36
Registered: ‎04-27-2013
0

Fee for converting to Discover IT?

[ Edited ]

I converted from a Discover More to Discover IT on the 30th and nothing about this was mentioned and all of a sudden when I wake up today there is an emergency card replacement fee of $12 posted to my account?  Has anyone else had this happen?  Is it because they chose to rush the card for me when I didn't ask them too?  I did not ask them to rush it since the old card I still have would work fine until the replacement came.  I'm quite pissed over this because it feels its just money being thrown away for nothing because the person I spoke with did not mention anything what so ever about any sort of fee for doing it.


Starting Score: 4/26/13 EX 763 / TU 771 / EQ 758 Goal Scores: 800
Current Score: 5/22/15 EX 809 / TU 811 / EQ 794
Seedling Garden Club Member: App Free since 5/24/15. No more apps til 201?
Cap1 QS MC $2K | Discover IT $2.8K | Cap1 QS Visa $3K | Chase Amazon 4.5K | Amex BCE $10K
Super Contributor
Posts: 7,132
Registered: ‎02-27-2013
0

Re: Fee for converting to Discover IT?

just call them and tell them you didn't ask for it to be rushed.

they might go over the transcripts or recording when you last called in.

and if its true they'll refund you the $12.

 

sometimes they don't even bother and just refund you the $12 w/o even asking any additional questions.

 

 

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Established Contributor
Posts: 645
Registered: ‎07-03-2012
0

Re: Fee for converting to Discover IT?

I doubt they even argue if you just call and ask them to remove it. Discover customer service tends to be pretty great.


Valued Contributor
Posts: 1,405
Registered: ‎01-14-2009
0

Re: Fee for converting to Discover IT?

You should definitely contact Discover customer service about this. They will undoubtedly refund you the fee since you really shouldn't have been charged with any fees. If you prefer, you can use Discover online chat to contact customer service.
Established Contributor
Posts: 930
Registered: ‎07-30-2011
0

Re: Fee for converting to Discover IT?

They didn't charge me the fee for changing to the It card.  I would definitely give CS a call to straighten that out.


Starting Score: TU: 566
Current Score: TU: 741 (Discover FICO); EQ: 755 (MyFico) EX: 774 (FAKO)
Goal Score: 800

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Valued Member
Posts: 36
Registered: ‎04-27-2013
0

Re: Fee for converting to Discover IT?

I spoke with them and they agreed it should not been charged to me.  I was told I would be credited the amount within 72 hours.  Yay!


Starting Score: 4/26/13 EX 763 / TU 771 / EQ 758 Goal Scores: 800
Current Score: 5/22/15 EX 809 / TU 811 / EQ 794
Seedling Garden Club Member: App Free since 5/24/15. No more apps til 201?
Cap1 QS MC $2K | Discover IT $2.8K | Cap1 QS Visa $3K | Chase Amazon 4.5K | Amex BCE $10K
Established Contributor
Posts: 529
Registered: ‎10-25-2012
0

Re: Fee for converting to Discover IT?


warofkraid wrote:

I spoke with them and they agreed it should not been charged to me.  I was told I would be credited the amount within 72 hours.  Yay!


Nice. Easy peezy

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Valued Member
Posts: 36
Registered: ‎04-27-2013
0

Re: Fee for converting to Discover IT?

and as of this morning the credit has posted.  :smileyvery-happy:


Starting Score: 4/26/13 EX 763 / TU 771 / EQ 758 Goal Scores: 800
Current Score: 5/22/15 EX 809 / TU 811 / EQ 794
Seedling Garden Club Member: App Free since 5/24/15. No more apps til 201?
Cap1 QS MC $2K | Discover IT $2.8K | Cap1 QS Visa $3K | Chase Amazon 4.5K | Amex BCE $10K
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