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Filed BBB against Capital One

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Valued Contributor

Re: Filed BBB against Capital One

You won't have to dispute those baddies.  Someone correct me if I'm wrong, but I don't believe any of the CRAs hold onto them past 7.0 years.  They use the last 0.5 as a safety buffer of sorts.

Message 11 of 43
CreditMagic7
Mega Contributor

Re: Filed BBB against Capital One


@j_casteel wrote:
I don't see why so many moan and groan about Cap1, and exhaust themselves by contacting the EO or filing complaints with the BBB. Is that really who want to do business with anyway?

Just drop them completely and go with someone else and use their cards. There's no need to take things personal or get pissed off when there are so many other options out there.

BTW, I agree with a few of the other posters. It sucks you've had this card for so long and it hasn't gone anywhere, but that should tell you right there maybe to start venturing out instead of filing complaints, etc.

Agreed +2

I had a contact in Crap1 EO and they still burned me for a HP denial recently after trying to just get a CLI to at least $1000 from their $600 WEMC BuyPower CC that is nearly 1 year. I told them when the exact 1 year anniv comes up I WILL BE CLOSING THIS ACCOUNT! I know they couldn't care less and neither do i since even lowly $1600 CL Fingerhut among other subs in my lineup make Crap1 One look like timids. It's disgusting AFAIK how they make you have to appeal thru EO for action and even then doesn't guarantee fairness. Drop them like a hot potatoe and don't look back unless of course you're on their Favorites List, gave you a chance starting out, or they are your oldest CC, which none of the 3 (Thank Goodness) applies to everyone. This card is been as Horrible as Target, Period.

Message 12 of 43
SunriseEarth
Moderator Emeritus

Re: Filed BBB against Capital One


@j_casteel wrote:
I don't see why so many moan and groan about Cap1, and exhaust themselves by contacting the EO or filing complaints with the BBB. Is that really who want to do business with anyway?

Just drop them completely and go with someone else and use their cards. There's no need to take things personal or get pissed off when there are so many other options out there.

BTW, I agree with a few of the other posters. It sucks you've had this card for so long and it hasn't gone anywhere, but that should tell you right there maybe to start venturing out instead of filing complaints, etc.

+1.   And that's my current plan with them.  If I don't see a significant CLI on the QS1, then that card will be up for elimination.   I'm done dealing with the EO on that card.



Start: 619 (TU08, 9/2013) | Current: 809 (TU08, 3/05/24)
BofA CCR WMC $75000 | AMEX Cash Magnet $64000 | Discover IT $46000 | Disney Premier VS $43600 | Venmo VS $30000 | NFCU More Rewards AMEX $25000 | Macy's AMEX $25000 Store $25000 | Cash+ VS $25000 | Altitude Go VS $25000 | Synchrony Premier $24,200 | Sony Card VS $23750 | GS Apple Card WEMC $22000 | WF Active Cash VS $18,000 | Jared Gold Card $16000 | FNBO Evergreen VS $15000 | Citi Custom Cash MC $14600 | Target MC $14500 | BMO Harris Cash Back MC $14000 | Amazon VS $12000 | Freedom Flex WEMC $10000 | Belk MC $10000 | Wayfair MC $4500 ~~
Message 13 of 43
SunriseEarth
Moderator Emeritus

Re: Filed BBB against Capital One


@Florida1990 wrote:

I filed a BBB with capital one becaue I have had my capital one card secured card since jan 2011 and I was informed when I got it that the card would be eligible for future increases and graduation; non of which is now true but the EO called me this morning and apologized and offered to waive the annual fee on the secured card permanently which I actually tried to get it waived through regular customer service supervisor and he said he could not but gave me half off credit on each account. The EO guy also gave me his contact and told me that if I could not get a CLI after 5 months that I wanted to give him a call and he would see what he could do.  


AFAIK, their secured cards do not graduate.   If you were told otherwise, then make sure any documentation of this is forwarded to the BBB for your complaint.  



Start: 619 (TU08, 9/2013) | Current: 809 (TU08, 3/05/24)
BofA CCR WMC $75000 | AMEX Cash Magnet $64000 | Discover IT $46000 | Disney Premier VS $43600 | Venmo VS $30000 | NFCU More Rewards AMEX $25000 | Macy's AMEX $25000 Store $25000 | Cash+ VS $25000 | Altitude Go VS $25000 | Synchrony Premier $24,200 | Sony Card VS $23750 | GS Apple Card WEMC $22000 | WF Active Cash VS $18,000 | Jared Gold Card $16000 | FNBO Evergreen VS $15000 | Citi Custom Cash MC $14600 | Target MC $14500 | BMO Harris Cash Back MC $14000 | Amazon VS $12000 | Freedom Flex WEMC $10000 | Belk MC $10000 | Wayfair MC $4500 ~~
Message 14 of 43
keithB
Established Contributor

Re: Filed BBB against Capital One

Regardless with all the Cap1 haters out there...  I don't mind CapOne's policies.  Maybe if it was written somewhere that I could have only 5 cards total, I'd probably have an issue with the lower credit lines but guess what?  I can have as many credit cards as my credit worthiness supports.  Wow, isn't that ground breaking knowledge?  I can cancel and open new credit to my little hearts content.  Either that or I can complain on message boards, LMAO!!!  Mea Culpa, mea culpa!!!!!

Message 15 of 43
CreditMagic7
Mega Contributor

Re: Filed BBB against Capital One

I don't honestly think that it's as much a matter of Crap1 haters as it is complete frustration of the cardholders experience with them. Lucky for some i suppose like me that they dropped a Preapproval for the dismal GM World Elite Card at the very end of a string of Preapprovals by High Quality Lenders such as Citi, Discover, etc. Had no idea this lender would prove to turn out such a hassle to have to deal with (EO) etc. and the SL was almost laughable at the time considering other cards at SL of 5K and beyond, Low UTIL., High FICO etc.. It's my guess they just needed to meet some New Customer Quota on this one and tossed anything else for it aside. That became very clear after FB them, receiving their call, then learning the denial which wasted a perfectly good HP while having 2 preapprovals elsewhere sitting around. Bahh! This is after running multiple useage almost up to, but not past the puny limit and then having to PIF then rinse n repeat. Smiley Frustrated 

Chalked it up to a learning lesson on the negativity of Crap1 that so many have already posted numerous times about. Don't hate them, but won't ever become a CC customer with them again either. Just a waste and annoyance IMO.

Message 16 of 43
keithB
Established Contributor

Re: Filed BBB against Capital One

Well, I'm not a CapOne fanboy but CapOne increased their profit by approx. $1,000,000,000 last year.  Now whether that was by their lending policies or some accounting trickery that big companies sometime do, I don't know. But whatever they are doing is working for them.

 

My little CapOne credit limit card isn't the first card I pull out of my wallet either but at this point I have seen how they operate and I personally wouldn't attempt for another card in the near future because I have sseen the stories about them online.  The funny thing is, I'm sure Capital One has bee this way for years yet people on this site still give them a chance, then still complain, even after they've been warned!!!

 

Why is it that people convince themselves that they are sooooo special that the rules don't apply to them?  That there is something so great about them that they will beat the odds? It's like Vegas - you hear of the stories when people make a couple of bucks but they keep the stories to themselves when they lose their shirt.  As I was once told by a resident of Vegas, "They don't build those billion dollar casinos because they like giving money away."  The odds are the odds and over time they apply to everyone.

 

Most people who apply probably don't even realize Capital One's definition of "excellent credit"... So hear it is:

 

 

Message 17 of 43
CreditMagic7
Mega Contributor

Re: Filed BBB against Capital One


@keithB wrote:

Well, I'm not a CapOne fanboy but CapOne increased their profit by approx. $1,000,000,000 last year.  Now whether that was by their lending policies or some accounting trickery that big companies sometime do, I don't know. But whatever they are doing is working for them.

 

My little CapOne credit limit card isn't the first card I pull out of my wallet either but at this point I have seen how they operate and I personally wouldn't attempt for another card in the near future because I have sseen the stories about them online.  The funny thing is, I'm sure Capital One has bee this way for years yet people on this site still give them a chance, then still complain, even after they've been warned!!!

 

Why is it that people convince themselves that they are sooooo special that the rules don't apply to them?  That there is something so great about them that they will beat the odds? It's like Vegas - you hear of the stories when people make a couple of bucks but they keep the stories to themselves when they lose their shirt.  As I was once told by a resident of Vegas, "They don't build those billion dollar casinos because they like giving money away."  The odds are the odds and over time they apply to everyone.

 

Most people who apply probably don't even realize Capital One's definition of "excellent credit"... So hear it is:

 

 


"You may meet these criteria and still be declined"

That particular stipulation applies to every lender indeed but is also not completely written in stone for some for whatever reason. Example: Crap1 preapproval follows Citi with BOTH about the same CL. Citi was $200 better but no matter, an expectation is to useage both, PIF etc. try for a CLI in 6 months. In my case i requested a CLI with Citi at 3 Months Only! following 4, yes 4 denials via Luv button. Being persistant i contacted Citi EO for recon citing good history but admitting 3 months is probably too early? 2 days later Citi EO calls back with an Approval X3? Smiley Surprised  Now for some of us that's exactly how to encourage new customer loyalty (given your other stats support it). Needless to say after that Citi quickly became chief recipient of plenty of this customer 's business and is to this day.

 

That said, with the profits mentioned above by Crap 1 perhaps they've already set aside where to apply encouragements and some of us just don't fall into their accounting numbers for consideration which if you're other CC's are growing with you and theirs is not, can't help but to turn your buisness & loyalties elsewhere where you don't have to go thru their circus hoops. Point is Crap1 apparently has their business model suiting them just fine but other lenders are more then ready to pick up customers turned off by them.

Message 18 of 43
keithB
Established Contributor

Re: Filed BBB against Capital One


@CreditMagic7 wrote:

@keithB wrote:

Well, I'm not a CapOne fanboy but CapOne increased their profit by approx. $1,000,000,000 last year.  Now whether that was by their lending policies or some accounting trickery that big companies sometime do, I don't know. But whatever they are doing is working for them.

 

My little CapOne credit limit card isn't the first card I pull out of my wallet either but at this point I have seen how they operate and I personally wouldn't attempt for another card in the near future because I have sseen the stories about them online.  The funny thing is, I'm sure Capital One has bee this way for years yet people on this site still give them a chance, then still complain, even after they've been warned!!!

 

Why is it that people convince themselves that they are sooooo special that the rules don't apply to them?  That there is something so great about them that they will beat the odds? It's like Vegas - you hear of the stories when people make a couple of bucks but they keep the stories to themselves when they lose their shirt.  As I was once told by a resident of Vegas, "They don't build those billion dollar casinos because they like giving money away."  The odds are the odds and over time they apply to everyone.

 

Most people who apply probably don't even realize Capital One's definition of "excellent credit"... So hear it is:

 

 


"You may meet these criteria and still be declined"

That particular stipulation applies to every lender indeed but is also not completely written in stone for some for whatever reason. Example: Crap1 preapproval follows Citi with BOTH about the same CL. Citi was $200 better but no matter, an expectation is to useage both, PIF etc. try for a CLI in 6 months. In my case i requested a CLI with Citi at 3 Months Only! following 4, yes 4 denials via Luv button. Being persistant i contacted Citi EO for recon citing good history but admitting 3 months is probably too early? 2 days later Citi EO calls back with an Approval X3? Smiley Surprised  Now for some of us that's exactly how to encourage new customer loyalty (given your other stats support it). Needless to say after that Citi quickly became chief recipient of plenty of this customer 's business and is to this day.

 

That said, with the profits mentioned above by Crap 1 perhaps they've already set aside where to apply encouragements and some of us just don't fall into their accounting numbers for consideration which if you're other CC's are growing with you and theirs is not, can't help but to turn your buisness & loyalties elsewhere where you don't have to go thru their circus hoops. Point is Crap1 apparently has their business model suiting them just fine but other lenders are more then ready to pick up customers turned off by them.


 

Exactly... ***edited*** Move on and do your own thing.  Thank you for making my point.

Message 19 of 43
CreditMagic7
Mega Contributor

Re: Filed BBB against Capital One


@keithB wrote:

@CreditMagic7 wrote:

@keithB wrote:

Well, I'm not a CapOne fanboy but CapOne increased their profit by approx. $1,000,000,000 last year.  Now whether that was by their lending policies or some accounting trickery that big companies sometime do, I don't know. But whatever they are doing is working for them.

 

My little CapOne credit limit card isn't the first card I pull out of my wallet either but at this point I have seen how they operate and I personally wouldn't attempt for another card in the near future because I have sseen the stories about them online.  The funny thing is, I'm sure Capital One has bee this way for years yet people on this site still give them a chance, then still complain, even after they've been warned!!!

 

Why is it that people convince themselves that they are sooooo special that the rules don't apply to them?  That there is something so great about them that they will beat the odds? It's like Vegas - you hear of the stories when people make a couple of bucks but they keep the stories to themselves when they lose their shirt.  As I was once told by a resident of Vegas, "They don't build those billion dollar casinos because they like giving money away."  The odds are the odds and over time they apply to everyone.

 

Most people who apply probably don't even realize Capital One's definition of "excellent credit"... So hear it is:

 

 


"You may meet these criteria and still be declined"

That particular stipulation applies to every lender indeed but is also not completely written in stone for some for whatever reason. Example: Crap1 preapproval follows Citi with BOTH about the same CL. Citi was $200 better but no matter, an expectation is to useage both, PIF etc. try for a CLI in 6 months. In my case i requested a CLI with Citi at 3 Months Only! following 4, yes 4 denials via Luv button. Being persistant i contacted Citi EO for recon citing good history but admitting 3 months is probably too early? 2 days later Citi EO calls back with an Approval X3? Smiley Surprised  Now for some of us that's exactly how to encourage new customer loyalty (given your other stats support it). Needless to say after that Citi quickly became chief recipient of plenty of this customer 's business and is to this day.

 

That said, with the profits mentioned above by Crap 1 perhaps they've already set aside where to apply encouragements and some of us just don't fall into their accounting numbers for consideration which if you're other CC's are growing with you and theirs is not, can't help but to turn your buisness & loyalties elsewhere where you don't have to go thru their circus hoops. Point is Crap1 apparently has their business model suiting them just fine but other lenders are more then ready to pick up customers turned off by them.


 

Exactly... So why cry about it?  Move on and do your own thing.  Thank you for making my point.


Who's crying? It serves this forum productively to bring attention to their own experiences be it good, or frustrating so others can make their own determinations whether to RISK wasting their time & energy on certains CC's/Lenders when they would have better choices with lenders who are not afraid to grow with you.

 

So you can MOVE ON and do your own thing too wise guy Smiley Wink

Message 20 of 43
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