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First problems with Cap1

Valued Contributor

First problems with Cap1

I've had one Cap1 card since Sept of '11 and the other one was recently convertible from Orchard in the last few months. Overall they have been pretty good to deal with but I ran into a few issues today.  I received e-mails saying that my new statements were available.  I thought that was strange because I changed the due dates and statement dates recently. Both cards had a zero balance when I did that. One care was changed to have a due date of the 19th starting this month with a closing date of the 22nd.  The other card was changed to have a due date of the 3rd. and closind date of the 7th.  As I was told, this statement would have went long and closed on Nov 7th. I was surprized to get e-mails this evening that said my new statements were ready.  Both cards cloesd today (huh?). 

 

Long story short, I called about both of them and didn't really get anywhere. The rep said that the new closing dates usualy happen in 1-2 billing cycles after they are requested. I told her that the rep that I spoke with told me that I couldn't have a short statement (less than 30 days) so after I changed them, it would start with my current statement because I had a zero balance. That statement would be about 7 weeks. And that person looked into it before telling me that.  The rep tonight said she didn't know why I was told that. So, I got nowhere. 

 

As for the other card, the closing date of yesterday (10th) was't even close to the date that I had chosen (22nd). I keep detailed notes for my accounts so I know what I picked and what was confirmed when it happened. Nothing really came out of this expect for her changing my date to what I had requested.  Of course it will happen in 1-2 billing cycles. I think it's a big coincidence that both cards closed on the same date this month. 

 

Then there is the membership fees.  This could be my fault, maybe I forgot that my rewards card has a $39. yearly fee. I didn't think that I forgot that my old Orchard card had a $59. yearly fee. I don't even get rewards for that card. I asked if there was anything they could do about those fees and was told no, due to the economy, they no longer wavie those. 

 

The cards have served me well and have grown over the last few years. I think it will be time to work on replacing these with "big boy cards" before they renew next year. 

Cap 1 - $23,000 / Lowe’s - $17,000 / Barclay Rewards - $16,400. / Capital 1 - $15,000 / Walmart - $15,000
Cap 1 - $12,000 / PenFed - $10,000 / Penney - $10,000 / Barclay Apple Rewards - $4000 / Merrick - $2500


EQ - 740 / TU - 748 / EX - 748
4 REPLIES
Super Contributor

Re: First problems with Cap1


masscredit wrote:

I've had one Cap1 card since Sept of '11 and the other one was recently convertible from Orchard in the last few months. Overall they have been pretty good to deal with but I ran into a few issues today.  I received e-mails saying that my new statements were available.  I thought that was strange because I changed the due dates and statement dates recently. Both cards had a zero balance when I did that. One care was changed to have a due date of the 19th starting this month with a closing date of the 22nd.  The other card was changed to have a due date of the 3rd. and closind date of the 7th.  As I was told, this statement would have went long and closed on Nov 7th. I was surprized to get e-mails this evening that said my new statements were ready.  Both cards cloesd today (huh?). 

 

Long story short, I called about both of them and didn't really get anywhere. The rep said that the new closing dates usualy happen in 1-2 billing cycles after they are requested. I told her that the rep that I spoke with told me that I couldn't have a short statement (less than 30 days) so after I changed them, it would start with my current statement because I had a zero balance. That statement would be about 7 weeks. And that person looked into it before telling me that.  The rep tonight said she didn't know why I was told that. So, I got nowhere. 

 

As for the other card, the closing date of yesterday (10th) was't even close to the date that I had chosen (22nd). I keep detailed notes for my accounts so I know what I picked and what was confirmed when it happened. Nothing really came out of this expect for her changing my date to what I had requested.  Of course it will happen in 1-2 billing cycles. I think it's a big coincidence that both cards closed on the same date this month. 

 

Then there is the membership fees.  This could be my fault, maybe I forgot that my rewards card has a $39. yearly fee. I didn't think that I forgot that my old Orchard card had a $59. yearly fee. I don't even get rewards for that card. I asked if there was anything they could do about those fees and was told no, due to the economy, they no longer wavie those. 

 

The cards have served me well and have grown over the last few years. I think it will be time to work on replacing these with "big boy cards" before they renew next year. 


That was the correct answer 

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Moderator

Re: First problems with Cap1

Have you tried Twitter/Facebook Cap 1 EO? The reason why I ask is they can remove your AFs and add 1.5 cash back or PC to Quicksilver plus put in a CLI request.
Valued Contributor

Re: First problems with Cap1

I might try that on Monday.  The card that was Orchard recently received a CLI from $950. to $2500. That has a 14.9% rate, no rewards and a $59. yearly membership fee. The other received a CLI from $1500. to $2500. 4 months ago. 19.9% rate and 1-1.5% rewards.

Cap 1 - $23,000 / Lowe’s - $17,000 / Barclay Rewards - $16,400. / Capital 1 - $15,000 / Walmart - $15,000
Cap 1 - $12,000 / PenFed - $10,000 / Penney - $10,000 / Barclay Apple Rewards - $4000 / Merrick - $2500


EQ - 740 / TU - 748 / EX - 748
Epic Contributor

Re: First problems with Cap1

sent youy private email with capital one email.