Frontier Airlines (Barclay) bonus miles question

[Anonymous]

**Update 6/18**

After contacing EO, finally got a message that said basically they apologize and I am eligible so my miles have been awarded. What a hassle, but at least I got them!

Hi...wondering if anyone else is in the same boat. I opened the card in January because it was 0% balance transfer and if you spent $500 in the first 90 days you got 40,000 bonus points. I figured good deal.

So, in the first 90 days, I made sure to spend my $500 ($707) to be exact. I have been fighting with Frontier  (actually Barclay) for over a month about the bonus miles. They're saying it is $1000 in the first 90 days. Everything I have and everything online shows $500. 

Anyone else having this problem??? 

[Anonymous]

Your not the first person I've seen post with this problem..

[Anonymous]

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@Anonymous wrote:

Hi...wondering if anyone else is in the same boat. I opened the card in January because it was 0% balance transfer and if you spent $500 in the first 90 days you got 40,000 bonus points. I figured good deal.

So, in the first 90 days, I made sure to spend my $500 ($707) to be exact. I have been fighting with Frontier  (actually Barclay) for over a month about the bonus miles. They're saying it is $1000 in the first 90 days. Everything I have and everything online shows $500. 

Anyone else having this problem??? 

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Did you send them a copy of their own page which clearly shows $500?  If you're not getting assistance from frontline CSRs then you need to escalate to the EO.

[Anonymous]

Yep - I've sent it. I have only been able to find a mailing address for complaints so I guess I'll snail mail it today. 

[Anonymous]

So I finally found an email address that doesn't bounce back.... fingers crossed. (BCUSOfficeofthePresident@barclaycardus.com)