I did not experience anything different than what CSR told you. Discover never reported anything else but the statement balance. But what I noticed that some lenders update CR once you do an account modification like phone, address even if you overwrite the same thing. Tested this with BofA because I wanted a mid cycle reporting.
If you do not intend to apply for anything then this high util does not matter. If it really bothers you ..pay down and ask Discover for a mid cycle reporting. I am sure they will help you on this. Great customer service ! Is your statement in the next few days? Then just pay down and let the desired amount report...it will update your CR 
@bsl wrote:Thank you all for the feedback. From now on I will not use this card past a 20% util at any given point in the month just to play it safe.
I think that's an extreme and unnecessary way to use your card. Like another commenter said, it was probably due to your account being a new account and being reported to the CRA for the first time. I wouldn't sweat it. Besides, utilization doesn't have a memory. Even though it reported at 80% this month, the next month when it's lower, it won't matter.
@bsl wrote:Good morning, I just wanted to get a little clarification, because I feel I have not been getting the correct answers from Discover customer service...
I received my card about 2 weeks ago with a a 1000 limit.
I asked prior to my first use, when and how often do you guys report balances to the credit bureaus, I was told: "We report once a month, with your statement balance".
Ok, fair enough so I use my card more than I would like to report with the intention of paying down my balance before my bill closes, well I get a nice notification from Equifax this morning stating that one of my account balances has changed, I look and its none other than my Discover card now reporting that I have a 810 balance on a 1000 credit limit.
Frustrated, I call discover to have the rep tell me "We report once a month, with your statement balance" AS IF HE DIDNT EVEN HEAR WHAT I JUST TOLD HIM.
Finally, he says I should call Equifax because this is "obviously" an error in reporting...........
What are your experiences with this kind of thing from Discover? I am trying to build a good solid credit background so I have been trying so hard to avoid ANY issues at all with my credit.
What are your experiences with Discover regarding a similar situation?
As others have said, mine always reports my statement balance within a couple of days of my statement cutting. It likely reported early since it was a new account.
