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Frustruated with Chase

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calihlove75
Established Contributor

Frustruated with Chase

I had emailed customer service about 4-5 days ago about product changing my amazon rewards visa that I opened in March to a Freedom mastercard. I also have a Freedom Visa that I opened in June. I just logged on to see my Amazon Visa and two Freeom cards with the same balance and credit limit. I think they product changed the wrong card. Does this mean I now have three cards that will hit my credit report. All I wanted was one Freedom Visa and one Freedom Mastercard. I knew I should have just apped for the mastercard version. Has anyone ever dealt with this?

100% Ficos: EX 780 , TU 783, EQ 776 inquiries last 2 years/1 year/6 months: EX-0/0/0, TU-0/0/0, EQ-1/0/0~ last credit card app 6/24/13- New car loan 3/8/2014- Discover IT $12,500~Kohls $1000~Amex BCE $4000~ Walmart Discover $7500~NFCU Signature CashRewards $23,300 Chase Freedom MC $6000~ Chase Amazon Visa $1900~ Cap 1/HSBC MC $3800~ Amazon Store $7000~ Fingerhut $1050
Message 1 of 8
7 REPLIES 7
YahComb
Established Contributor

Re: Frustruated with Chase

I believe previously chase would not allow you to PC to the amazon or the PC the amazon to something else, but i think they would let you move credit limits on Amazon cards. From what your saying you now have two freedoms at 6K (or mybe they split it down to 3K each) and a chase amazon with 1600?

EQ-736(08/14) TU-752(09/14)
Newest to Oldest
Barc Sallie Mae 6K | Citi TY Pref 4.5K | US Bank Cash+ 10K | Chase Freedom 11.7K | Disc It 10.5K | Amazon Store 2.5K | BOA Cash Rewards 10.5K |

Closed Cards: 4 Oldest: 3yrs AAOA: 2yrs
Message 2 of 8
calihlove75
Established Contributor

Re: Frustruated with Chase

It lists two freedoms with the same $918 balance and the same $6000 limit. So it is like I am in double the debt. Then I have the amazon visa with a 0 balance and $1600 limit. I had asked before but they said no but this time they said they would forward it to the right person. However, I am seeing this now. I don't know what to think.

100% Ficos: EX 780 , TU 783, EQ 776 inquiries last 2 years/1 year/6 months: EX-0/0/0, TU-0/0/0, EQ-1/0/0~ last credit card app 6/24/13- New car loan 3/8/2014- Discover IT $12,500~Kohls $1000~Amex BCE $4000~ Walmart Discover $7500~NFCU Signature CashRewards $23,300 Chase Freedom MC $6000~ Chase Amazon Visa $1900~ Cap 1/HSBC MC $3800~ Amazon Store $7000~ Fingerhut $1050
Message 3 of 8
calihlove75
Established Contributor

Re: Frustruated with Chase

Just called Chase and they could not PC the Amazon Visa and decided to PC the Freedom Visa to the Mastercard version. He said it was a mirror image and would not report as a new account and the visa will not appear closed on my credit reports..we will see. I sure hope he knows what he is talking about.  I guess I am no worse off. He did tell me that I would NOT be allowed to apply for a Freedom Visa (to have both versions) but recommened the Sapphire.

100% Ficos: EX 780 , TU 783, EQ 776 inquiries last 2 years/1 year/6 months: EX-0/0/0, TU-0/0/0, EQ-1/0/0~ last credit card app 6/24/13- New car loan 3/8/2014- Discover IT $12,500~Kohls $1000~Amex BCE $4000~ Walmart Discover $7500~NFCU Signature CashRewards $23,300 Chase Freedom MC $6000~ Chase Amazon Visa $1900~ Cap 1/HSBC MC $3800~ Amazon Store $7000~ Fingerhut $1050
Message 4 of 8
trumpet-205
Valued Contributor

Re: Frustruated with Chase


@calihlove75 wrote:

Just called Chase and they could not PC the Amazon Visa and decided to PC the Freedom Visa to the Mastercard version. He said it was a mirror image and would not report as a new account and the visa will not appear closed on my credit reports..we will see. I sure hope he knows what he is talking about.  I guess I am no worse off. He did tell me that I would NOT be allowed to apply for a Freedom Visa (to have both versions) but recommened the Sapphire.


He is correct. Amazon Visa cannot be PCed. He is also correct that you will have mirror image on your Freedom MasterCard for about 2-3 statements.

Message 5 of 8
calihlove75
Established Contributor

Re: Frustruated with Chase


@trumpet-205 wrote:

@calihlove75 wrote:

Just called Chase and they could not PC the Amazon Visa and decided to PC the Freedom Visa to the Mastercard version. He said it was a mirror image and would not report as a new account and the visa will not appear closed on my credit reports..we will see. I sure hope he knows what he is talking about.  I guess I am no worse off. He did tell me that I would NOT be allowed to apply for a Freedom Visa (to have both versions) but recommened the Sapphire.


He is correct. Amazon Visa cannot be PCed. He is also correct that you will have mirror image on your Freedom MasterCard for about 2-3 statements.


I assume you have dealt with this before. Will only one freedom report on my credit reports? That is my biggest concern.

100% Ficos: EX 780 , TU 783, EQ 776 inquiries last 2 years/1 year/6 months: EX-0/0/0, TU-0/0/0, EQ-1/0/0~ last credit card app 6/24/13- New car loan 3/8/2014- Discover IT $12,500~Kohls $1000~Amex BCE $4000~ Walmart Discover $7500~NFCU Signature CashRewards $23,300 Chase Freedom MC $6000~ Chase Amazon Visa $1900~ Cap 1/HSBC MC $3800~ Amazon Store $7000~ Fingerhut $1050
Message 6 of 8
trumpet-205
Valued Contributor

Re: Frustruated with Chase


@calihlove75 wrote:

I assume you have dealt with this before. Will only one freedom report on my credit reports? That is my biggest concern.


Only one Freedom card will be on your reports. The only thing that will be changing is the account number. You will retain payment history and original opening date.

Message 7 of 8
calihlove75
Established Contributor

Re: Frustruated with Chase


@trumpet-205 wrote:

@calihlove75 wrote:

I assume you have dealt with this before. Will only one freedom report on my credit reports? That is my biggest concern.


Only one Freedom card will be on your reports. The only thing that will be changing is the account number. You will retain payment history and original opening date.


Thank you!

100% Ficos: EX 780 , TU 783, EQ 776 inquiries last 2 years/1 year/6 months: EX-0/0/0, TU-0/0/0, EQ-1/0/0~ last credit card app 6/24/13- New car loan 3/8/2014- Discover IT $12,500~Kohls $1000~Amex BCE $4000~ Walmart Discover $7500~NFCU Signature CashRewards $23,300 Chase Freedom MC $6000~ Chase Amazon Visa $1900~ Cap 1/HSBC MC $3800~ Amazon Store $7000~ Fingerhut $1050
Message 8 of 8
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