11-04-2010 06:30 AM
Well...I found out something VERY interesting today. I called the Banana Republic number on the back of my card because I wanted to see when my close date was and interestingly enough I heard a dog barking as I'm talking to the woman. I thought to myself, this is strange...why is there a dog barking? So I asked her, "Is that a dog barking?" and she says, "Yes it is." but that is all she said and continued to her answer of my question.
I wonder if GEMB CS is outsourced so that people can work from home. The woman was definitely from the U.S. because she had a southern accent, but I found it interesting that the call routed to her home (which I'm assuming is a work number GEMB sets up for her). Has anyone ever heard of this? I found it very interesting...I mean it's a good way to save space costs at a building and other related overhead but it is kind of odd at the same time
11-04-2010 06:33 AM - edited 11-04-2010 06:34 AM
JetBlue handles reservations exactly that way - agents work from home. IMHO it beats using personnel working from offshore!
11-04-2010 06:35 AM
Wow. I never knew that. Maybe that's a way GEMB cuts costs and allows people to have decent CLs.
11-04-2010 06:54 AM
Oh good point. I guess some people do have trouble with CLIs/CLDs...My b
11-04-2010 10:26 AM
I believe alot of companies are set up this way or did recently to cut down costs because of the economy and all. The software company Im currently working for did this, and allowed me to move to another city and still work for them. I do take calls from customers but its very minimal since im not in the first line of support.
IMPORTANT INFORMATION: All FICO® Score products made available on myFICO.com include a FICO® Score 8, along with additional FICO® Score versions. Your lender or insurer may use a different FICO® Score than the versions you receive from myFICO, or another type of credit score altogether. Learn more
FICO, myFICO, Score Watch, The score lenders use, and The Score That Matters are trademarks or registered trademarks of Fair Isaac Corporation. Equifax Credit Report is a trademark of Equifax, Inc. and its affiliated companies. Many factors affect your FICO Score and the interest rates you may receive. Fair Isaac is not a credit repair organization as defined under federal or state law, including the Credit Repair Organizations Act. Fair Isaac does not provide "credit repair" services or advice or assistance regarding "rebuilding" or "improving" your credit record, credit history or credit rating. FTC's website on credit.