@newUser0 wrote:+1 FinStar Says.
I tried to call Capital One EO about my denail. Luckily, I got a Manager on Line, she told me that they don't deal all these partner cards there and they have a seperate department which handles all these.
at any rate they should be able to put you in contact with the proper EO branch. And for the other comment.... it should work that way, it's not that hard that if someone is at the top of the company they know all the proper departments to go to, or have complete conrol over all aspects of the accounts, if they do not then they need to have IT redo their computer system. 
I guess i'm just used to being able to have complete control at work, where i can hand out loyalty/retention credits or other discounts, and even just simply charge whatever (within reason) since i am basically within the EO of our company. 
@wHiTeSoL wrote:
@newUser0 wrote:Oh!! Congrats..
I don't have any premium cards with me like VISA Signature or World Master Card. This is WEMC, so I think I might have been rejected for this.
I will apply for this again after a year and will see if I can qualify for.
Being a WEMC might be the case however this is most likely the easiest WEMC to qualify for. I believe someone mentioned a few months back they got this card with a $600 limit.
For some reason, MasterCard lifted the credit requirements for World Elite where they can be issued as low as $100 at the discretion of the issuer. Yet the marketing team forgot to update the official info: "World Elite MasterCard® offers cardholders nothing less than outstanding purchasing power." Unless $100 is outstanding purchasing power
@linux007969 wrote:
@newUser0 wrote:+1 FinStar Says.
I tried to call Capital One EO about my denail. Luckily, I got a Manager on Line, she told me that they don't deal all these partner cards there and they have a seperate department which handles all these.
at any rate they should be able to put you in contact with the proper EO branch. And for the other comment.... it should work that way, it's not that hard that if someone is at the top of the company they know all the proper departments to go to, or have complete conrol over all aspects of the accounts, if they do not then they need to have IT redo their computer system.
I guess i'm just used to being able to have complete control at work, where i can hand out loyalty/retention credits or other discounts, and even just simply charge whatever (within reason) since i am basically within the EO of our company.
While that may seem logical to some degree, not all companies have centralized operations especially when not all programs or portfolios have been integrated, namely the former HSBC (on paper yes, not so much in the hierarchy of the parent organization).
While this works great in your world, we're talking about different entities altogether. Some lenders like Chase have a centralized EO that can cascade any escalated requests as appropriate. However, we don't know the exact reasons why Capital One decided to keep separate EO or escalated divisions for previously acquired/legacy programs. Perhaps something they'll do in the future? Maybe. I'm sure it's a decision that rests on their management team but so far doesn't seem to be the current environment. I've never had any issues getting things addressed to the appropriate group when needed.
@FinStar wrote:
@linux007969 wrote:
@newUser0 wrote:+1 FinStar Says.
I tried to call Capital One EO about my denail. Luckily, I got a Manager on Line, she told me that they don't deal all these partner cards there and they have a seperate department which handles all these.
at any rate they should be able to put you in contact with the proper EO branch. And for the other comment.... it should work that way, it's not that hard that if someone is at the top of the company they know all the proper departments to go to, or have complete conrol over all aspects of the accounts, if they do not then they need to have IT redo their computer system.
I guess i'm just used to being able to have complete control at work, where i can hand out loyalty/retention credits or other discounts, and even just simply charge whatever (within reason) since i am basically within the EO of our company.
While that may seem logical to some degree, not all companies have centralized operations especially when not all programs or portfolios have been integrated, namely the former HSBC (on paper yes, not so much in the hierarchy of the parent organization).
While this works great in your world, we're talking about different entities altogether. Some lenders like Chase have a centralized EO that can cascade any escalated requests as appropriate. However, we don't know the exact reasons why Capital One decided to keep separate EO or escalated divisions for previously acquired/legacy programs. Perhaps something they'll do in the future? Maybe. I'm sure it's a decision that rests on their management team but so far doesn't seem to be the current environment. I've never had any issues getting things addressed to the appropriate group when needed.
So your saying that Capital One may have an EO division for every product they have weither its GM, quicksilver, secured, auto loan, banking, etc?
It would be nice then if they could figure out how to centeralize and intergrate everything so they can become an even better company. Their "executive office" helping us out is a major step in the right direction, they just need to keep working at it. Even their customer service reps, account specialists, retentions, and senior account managers have all changed their attitude and tone of voice, which is so much nicer. ( I had asked their exective office to work on that and completely understood it takes time) I wasn't expecting it to happen this quick, but then again maybe i wasn't the only one that told them straight up like it is.
@linux007969 wrote:
@FinStar wrote:
@linux007969 wrote:
@newUser0 wrote:+1 FinStar Says.
I tried to call Capital One EO about my denail. Luckily, I got a Manager on Line, she told me that they don't deal all these partner cards there and they have a seperate department which handles all these.
at any rate they should be able to put you in contact with the proper EO branch. And for the other comment.... it should work that way, it's not that hard that if someone is at the top of the company they know all the proper departments to go to, or have complete conrol over all aspects of the accounts, if they do not then they need to have IT redo their computer system.
I guess i'm just used to being able to have complete control at work, where i can hand out loyalty/retention credits or other discounts, and even just simply charge whatever (within reason) since i am basically within the EO of our company.
While that may seem logical to some degree, not all companies have centralized operations especially when not all programs or portfolios have been integrated, namely the former HSBC (on paper yes, not so much in the hierarchy of the parent organization).
While this works great in your world, we're talking about different entities altogether. Some lenders like Chase have a centralized EO that can cascade any escalated requests as appropriate. However, we don't know the exact reasons why Capital One decided to keep separate EO or escalated divisions for previously acquired/legacy programs. Perhaps something they'll do in the future? Maybe. I'm sure it's a decision that rests on their management team but so far doesn't seem to be the current environment. I've never had any issues getting things addressed to the appropriate group when needed.
So your saying that Capital One may have an EO division for every product they have weither its GM, quicksilver, secured, auto loan, banking, etc?
It would be nice then if they could figure out how to centeralize and intergrate everything so they can become an even better company. Their "executive office" helping us out is a major step in the right direction, they just need to keep working at it. Even their customer service reps, account specialists, retentions, and senior account managers have all changed their attitude and tone of voice, which is so much nicer. ( I had asked their exective office to work on that and completely understood it takes time) I wasn't expecting it to happen this quick, but then again maybe i wasn't the only one that told them straight up like it is.
Yes, they have separate EO/escalation divisions for previously acquired retail CC programs, such as GM and HSBC. Not sure whether the same applies for auto-lending or standard retail banking products since I don't have those products. It is up to them to decide whether they want to integrate them or keep them separate. There's likely various reasons why they may have decided to keep them separate (regulatory/legal, portfolio management, marketing strategy, etc).
@FinStar wrote:
@linux007969 wrote:
@FinStar wrote:
@linux007969 wrote:
@newUser0 wrote:+1 FinStar Says.
I tried to call Capital One EO about my denail. Luckily, I got a Manager on Line, she told me that they don't deal all these partner cards there and they have a seperate department which handles all these.
at any rate they should be able to put you in contact with the proper EO branch. And for the other comment.... it should work that way, it's not that hard that if someone is at the top of the company they know all the proper departments to go to, or have complete conrol over all aspects of the accounts, if they do not then they need to have IT redo their computer system.
I guess i'm just used to being able to have complete control at work, where i can hand out loyalty/retention credits or other discounts, and even just simply charge whatever (within reason) since i am basically within the EO of our company.
While that may seem logical to some degree, not all companies have centralized operations especially when not all programs or portfolios have been integrated, namely the former HSBC (on paper yes, not so much in the hierarchy of the parent organization).
While this works great in your world, we're talking about different entities altogether. Some lenders like Chase have a centralized EO that can cascade any escalated requests as appropriate. However, we don't know the exact reasons why Capital One decided to keep separate EO or escalated divisions for previously acquired/legacy programs. Perhaps something they'll do in the future? Maybe. I'm sure it's a decision that rests on their management team but so far doesn't seem to be the current environment. I've never had any issues getting things addressed to the appropriate group when needed.
So your saying that Capital One may have an EO division for every product they have weither its GM, quicksilver, secured, auto loan, banking, etc?
It would be nice then if they could figure out how to centeralize and intergrate everything so they can become an even better company. Their "executive office" helping us out is a major step in the right direction, they just need to keep working at it. Even their customer service reps, account specialists, retentions, and senior account managers have all changed their attitude and tone of voice, which is so much nicer. ( I had asked their exective office to work on that and completely understood it takes time) I wasn't expecting it to happen this quick, but then again maybe i wasn't the only one that told them straight up like it is.
Yes, they have separate EO/escalation divisions for previously acquired retail CC programs, such as GM and HSBC. Not sure whether the same applies for auto-lending or standard retail banking products since I don't have those products. It is up to them to decide whether they want to integrate them or keep them separate. There's likely various reasons why they may have decided to keep them separate (regulatory/legal, portfolio management, marketing strategy, etc).
I did have some sort of feeling that they had some seperate divisions cuz some of the letters i have recieved have said "Capital One Services, LLC" while others say "Capital One Bank (USA), N.A." and as you pointed out there is "Capital One Retail Services" several different names, several different divisions aparently.
Sorry OP for all of this, it was not my intention to hijack this thread. 