That's a great story!! I've never used capital one, but have read several negative stories about them (though I guess every person has a different experience!) Anyway, how did the VP respond? That must have felt great 
I'm sorry you feel like its playing the system to call EO. Seems like that would have fixed issues long long ago. They have a phone number for a reason. They help you for a reason. If you have an issue at a department store or restaurant, do you ever have to ask to speak to a manager in order to make things right?
Congrats on all the zeros on your check, and I do hope Cap One feels the pain of you leaving. But you had a telephone number on this forum that could have fixed your headache.
No need to complain because others get what they want by call a different phone number, one that you won't call.
Congrats on all the zeros on your check, and I do hope Cap One feels the pain of you leaving. But you had a telephone number on this forum that could have fixed your headache.
No need to complain because others get what they want by call a different phone number, one that you won't call.
@bradpitt wrote:
@Eightiron wrote:
I'm sorry you feel like its playing the system to call EO. Seems like that would have fixed issues long long ago. They have a phone number for a reason. They help you for a reason. If you have an issue at a department store or restaurant, do you ever have to ask to speak to a manager in order to make things right?
Congrats on all the zeros on your check, and I do hope Cap One feels the pain of you leaving. But you had a telephone number on this forum that could have fixed your headache.
No need to complain because others get what they want by call a different phone number, one that you won't call.Your analogy makes no sense.He did speak to the manager.What your asking him to do is call the president of the company's office.Which if you ask me is a bit extreme to get good service.
People aren't underdtanding what the Cap1 EO really is... You aren;t calling the office of the President or the VP. You are more or less calling a Tier 2 CSR who has more pull in the decision making process than the frontline CSRs do. Its just the same as being escalated to a higher up CSR at any other company.
@bradpitt wrote:
@subsnao wrote:People aren't underdtanding what the Cap1 EO really is... You aren;t calling the office of the President or the VP. You are more or less calling a Tier 2 CSR who has more pull in the decision making process than the frontline CSRs do. Its just the same as being escalated to a higher up CSR at any other company.Is the EO info on there website? I highly doubt it.Can a 80 year old lady that has only the yellow pages in front of her find this number?Running a business that only takes care of those that complain is bad business.
Is a direct phone number to Tier 2 or even Tier 3 CS listed on any company website?
No, no it is not. The fact that you disagree with Cap1's business practices, or lack there of, is ancillary to what this discussion is about. OP is angry that they have been with Cap1 for a long time and had a ton of money in their bank and was not receiving the service they deserved. However, the credit division and banking division are almost always two separate entities. Credit is a whole different beast than simple CDs, checking and savings accounts. So what if they have a different set of SOP?
