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Established Member
Posts: 40
Registered: ‎06-29-2007
0

Gave wells the axe

[ Edited ]

So a banker from Wells Fargo called me a few months ago and offered me a card without having to run a hard pull, I figured this was some weird ploy but decided to call them out on their bluff. To my surprise I got the card in the mail in about a week with a $4k limit. When I called them to see if they did a hard pull the rep told me that they used the pull that was done when I opened a new business account a couple weeks back. Anyway, yesterday I get a letter saying my limit was decreased to $2k. I called the executive line and asked them to reconsider the decrease and they old me that they would need to perform a hard pull to reconsider. After trying to convince the rep for about 10 mins I realized how crappy this card was and told the guy " actually after further consideration it is my decision to fire you" lol and terminated [Mod Cut]. Funny thing is that the retention guy wanted to see if they can raise my limit withou a hard pull but I told him " sorry, too late....please let's do this with some dignity" haha it felt so fun to feel like I had the upper hand.....AXED

 

The TOS prohibit profanity, and even the shortened versions thereof. ~Lilmirth, myFICO Moderator.

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Valued Contributor
Posts: 1,346
Registered: ‎04-15-2011
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Re: Gave wells the axe

Well's is a deep subject I won't go into in too much  detail. lol

 

I'd say you made the right call. Well's is in ways, borrowing from BoA's playbook.  They lost "our"  bigger investment, checking and savings accounts after they wouldn't sell something my parent asked them to (at my prompting) and cost us a fortune (but the CFP got a promotion and raise because he was able to retain big accounts with them through that mess).

 

They're unethical and should be sued for the above actions.

 

Congrats to you on dumping crooks :smileyhappy:

Valued Contributor
Posts: 1,284
Registered: ‎05-13-2010
0

Re: Gave wells the axe

Don't get mad at reps...  They're limited in what they're allowed to do.  People do that job for not a lot of pay, and don't deserve to be yelled at for the decision the fat cats make up top...

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Valued Contributor
Posts: 1,346
Registered: ‎04-15-2011
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Re: Gave wells the axe


smc733 wrote:

Don't get mad at reps...  They're limited in what they're allowed to do.  People do that job for not a lot of pay, and don't deserve to be yelled at for the decision the fat cats make up top...



I don't consider a licensed CFP a mere CSR, they are held to a much higher standard (by law actually) when you pay them to give advice and handle nearly a million in investments only to ignore an order and end up costing a client 6 figures for their own personal gain, only to be promoted, they're paid well for it too. In that respect their actions were unforgivable.

Valued Contributor
Posts: 1,284
Registered: ‎05-13-2010
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Re: Gave wells the axe


RyVision wrote:

smc733 wrote:

Don't get mad at reps...  They're limited in what they're allowed to do.  People do that job for not a lot of pay, and don't deserve to be yelled at for the decision the fat cats make up top...



I don't consider a licensed CFP a mere CSR, they are held to a much higher standard (by law actually) when you pay them to give advice and handle nearly a million in investments only to ignore an order and end up costing a client 6 figures for their own personal gain, only to be promoted, they're paid well for it too. In that respect their actions were unforgivable.


Whoops.  Sorry RyVision, I agree with you.  I was speaking about the OP.  The basic CSRs on the phone really don't deserve to get yelled at for what the credit department did.  I love the job I have now, but I do get flack from time to time about decisions made by people I haven never even seen.

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Regular Contributor
Posts: 143
Registered: ‎06-05-2008
0

Re: Gave wells the axe

CSR represent the company. They are Wells Fargo. If you are dissatifyied they are absolutely the people to let know. It's business and any serious customer service rep understands this comes with the territory.

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Valued Contributor
Posts: 1,603
Registered: ‎12-07-2008
0

Re: Gave wells the axe

Were you going to get rid of the card anyway?  How often did you use it?

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Valued Contributor
Posts: 1,346
Registered: ‎04-15-2011
0

Re: Gave wells the axe


smc733 wrote:

RyVision wrote:

smc733 wrote:

Don't get mad at reps...  They're limited in what they're allowed to do.  People do that job for not a lot of pay, and don't deserve to be yelled at for the decision the fat cats make up top...



I don't consider a licensed CFP a mere CSR, they are held to a much higher standard (by law actually) when you pay them to give advice and handle nearly a million in investments only to ignore an order and end up costing a client 6 figures for their own personal gain, only to be promoted, they're paid well for it too. In that respect their actions were unforgivable.


Whoops.  Sorry RyVision, I agree with you.  I was speaking about the OP.  The basic CSRs on the phone really don't deserve to get yelled at for what the credit department did.  I love the job I have now, but I do get flack from time to time about decisions made by people I haven never even seen.


smc733;

 

Just have to mention (I have before, but it's in archieves here lol). I really try to not take out frustration on CSRs, it's not their call, they can only do what the computer and\or company allows (as well as their level of authority).  So as an example, when talking to a Cap 1 CSR and they say  they can't do something for for me I usually say I understand they can only do what policy allows and thanks for trying (I know all CSR's have to work from a "play book" written by the company and most don't have the authority to operate 1mm outside those lines).  The most a CSR can do is be polite, just that goes a long way with me, if they get rude, then I can tell them off a bit lol.

Mega Contributor
Posts: 15,442
Registered: ‎04-09-2011
0

Re: Gave wells the axe


xxpert wrote:

So a banker from Wells Fargo called me a few months ago and offered me a card without having to run a hard pull, I figured this was some weird ploy but decided to call them out on their bluff. To my surprise I got the card in the mail in about a week with a $4k limit. When I called them to see if they did a hard pull the rep told me that they used the pull that was done when I opened a new business account a couple weeks back. Anyway, yesterday I get a letter saying my limit was decreased to $2k. I called the executive line and asked them to reconsider the decrease and they old me that they would need to perform a hard pull to reconsider. After trying to convince the rep for about 10 mins I realized how crappy this card was and told the guy " actually after further consideration it is my decision to fire you" lol and terminated [Mod Cut]. Funny thing is that the retention guy wanted to see if they can raise my limit withou a hard pull but I told him " sorry, too late....please let's do this with some dignity" haha it felt so fun to feel like I had the upper hand.....AXED

 

The TOS prohibit profanity, and even the shortened versions thereof. ~Lilmirth, myFICO Moderator.


:smileyvery-happy:

 

At least you didn't waste an INQ on it!




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New Contributor
Posts: 75
Registered: ‎11-04-2011
0

Re: Gave wells the axe


Balbanes wrote:

CSR represent the company. They are Wells Fargo. If you are dissatifyied they are absolutely the people to let know. It's business and any serious customer service rep understands this comes with the territory.


They are absolutely not the people to let know.  They are not Wells Fargo.  They surely dislike Wells Fargo far more than you ever could.

 

You called up some miserable guy with a crappy job, and you made his day worse because you wanted to maintain a credit limit on a card that you have never used and never had any plans to use.  Karma-wise, you're coming out pretty bad on that phone call if you ask me.

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