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Although Chase has CLD a couple accounts that I'm either joint on or auth on, I have been carrying balance, so I let that go.
However recently went in to close a joint checking account and open a personal account of my own, a Manager was sent out to do the opening of the new account, when we started talking and he found out I owned my own company, he brought in the business manager who talked to me about options for my business. I told them I was pretty happy with the bank that I have ALL my bank accounts with and neither the personal account guy or business account guy were pushy, but they were very straight forward that they wanted my business and if they could get it they would love to help me and we discussed products and how to avoid the monthly fees with chase bank accounts.
I left fully in love with Chase so decided to go home and schedule appointment for the free investment chase offers account holders. When I went in for my appointment, while I was waiting for my appointment the manager that opened my personal account saw me and came and checked on me and how my new account was and even sat in on a portion of my investment meeting.
Overall, I am thinking about switching all my banking to Chase and I have moved my freedom card to the top of my debt snow ball
@haulingthescoreup wrote:
CS told me that marketing would e-mail me the code, doubtless any day.
I kept calling once or twice a month, increasingly irate that my Freedom card was a complete dud, having only the so-called Ultimate Rewards program on it. At various times, I had CSR's scold me for being pushy, tell me that my account must be in sorry shape or I would have been given the code already, claim that they would send an e-mail, give me phone numbers that were disconnected, or flat-out tell me that there was no such thing as the rotating rewards, that it was all Ultimate Rewards.
You crack me up . That sure sounds like good service .
So they gave you the money you would get if you spent $500 on the card? How much did you spend on it (just curious)?
As to your question, I don't really have anything good to tell, but nothing really bad, either. Does Chase giving me an auto-CLI from $300 to $900 count? As it's still by far my smallest card, it's hardly worth mentioning on the "good service" side, though.
Well, then it's not too bad . That's at least some compensation for three months of trouble.
Let's hope that the good service becomes a bit more prevalent, now that the banks had some big profits again.
I've always had good luck with Chase and, now, Barclays.
1. Chase: Not so long ago I called the recon number to ask if they could adjust a separate limit on my son's AU card since there was no way in hell I'd let him carry a card with a huge limit. The lady was very nice and gave me the usual "I understand your concerns, but unfortunately ... " routine. Then, out of the blue, she said what she could do was give me a new account with a $500 limit and shave $500 off my current card limit -- no muss, no fuss and, best of all, no INQ.
2. Barclays: Applied for Ameriprise. Declined for "thin file." Called "magic number" and they said they'd look it over again, but -- not because of anything they said -- I figured it was a lost cause. I asked the guy if I might not have beenn declined if I had applied for their Barnes & Noble and he said I might not have been. Asked if we could change my app from Ameriprise to B&N and he said they couldn't. All this time the guy was very nice. So, I app'd again for the B&N - declined for too many INQS (3). Called "magic number" and asked if they'd look again since one of the INQs was theirs. He approved the B&N right then and there. A couple of days later they approved the Ameriprise.
As far as I am concerned, Chase and Barlclays walk on water. Well, along with USAA, too.
@Anonymous wrote:I've always had good luck with Chase and, now, Barclays.
1. Chase: Not so long ago I called the recon number to ask if they could adjust a separate limit on my son's AU card since there was no way in hell I'd let him carry a card with a huge limit. The lady was very nice and gave me the usual "I understand your concerns, but unfortunately ... " routine. Then, out of the blue, she said what she could do was give me a new account with a $500 limit and shave $500 off my current card limit -- no muss, no fuss and, best of all, no INQ.
2. Barclays: Applied for Ameriprise. Declined for "thin file." Called "magic number" and they said they'd look it over again, but -- not because of anything they said -- I figured it was a lost cause. I asked the guy if I might not have beenn declined if I had applied for their Barnes & Noble and he said I might not have been. Asked if we could change my app from Ameriprise to B&N and he said they couldn't. All this time the guy was very nice. So, I app'd again for the B&N - declined for too many INQS (3). Called "magic number" and asked if they'd look again since one of the INQs was theirs. He approved the B&N right then and there. A couple of days later they approved the Ameriprise.
As far as I am concerned, Chase and Barlclays walk on water. Well, along with USAA, too.
Great examples of CS going the extra mile! Can't beat the "magic number". Now they just need to work for me!
Hauling---that is very cool.
I actually had a great customer service experience when I was cancelling my US Bank Visa this week (they pulled someone else's sub 500 credit score again right before I was to take the card to charge thousands on business in London--and lowered my limit from 15,000 to 500--they did reverse it again within 48 hours).
The service rep was very polite, agreed that there was really nothing she could do to have me stay, and handled the closure very professionally. They are a great bank with great customer service--it just didn't work out for me regarding the bug in their report-pulling system.
So you are saying that creditors have the obligation to offer a phone recon or individual credit consultation with an underwriter?
And that a credit card issuer has the obligation to split your limit on one card and give you another card without so much as an inquiry?
Nice dream.