At the same time though if they didn't want to keep the bussiness they wouldn't change the credit limits for some of the people calling in.
Not to sound edited, but if you have good credit why do you even bother with Capital One at all? You should be able to qualify for much better card products with other lenders like Amex, Citi, BOA, US Bank, Chase, Discover, etc. Why keep fighting a battle that you know you are going to lose? It's pretty clear that Capital One doesn't really hand out CLI's. I don't really care if they ever raise my 750.00 limit on my Cap One card because the only time I ever use it is if the merchant doesn't accept Amex by chance.
Move on to bigger and better fish imo
You could see what the letter says on why they declined you and then call back the executive number. If you have had the card for 6 years, I feel you are completely justified for feeling that your limit should be higher.
Immature? Credit is essential to American life... Interest rates can affect a person tremendously. What's immature is Cap1's lame excuse every time someone requests a cli... I'm sure everyone has it memorized. I work for a corporation quite closely, and personally it def'ly in the CEO's job descript to make sure customers are satisfied. I could understand being denied if I had a bk, really bad credit, or something similar. A reasonable excuse for denial would be concrete, but they are basically denying most clis because of what appears to be their business model. I really am very nice and have great phone etiquette as I make an effort to do so because I hate dealing with irrate customers at my place of employment.
If the CEO of a BANK isn't focusing om creditworthy customers, who pay his multimillion dollar salary btw, what is his job?! LOL. This idea that CEO's mustn't be involved with customer service is outlandish in itself LOL.
I know it's always ymmv with anything credit related lol but the fact is, I've worked super hard to keep my credit score high and just in life in general.
Lol.. I'm just gonna stop this rant hahah
I'm just gonna take Creditchampion's advice :-)
I don't disagree with you that it's the CEO's job to make sure that customers are taken care of, but with a large corporation, he/she does that through implementing policies and making strategic decisions and then letting other departments handle the implementation. Not through being personally involved in every CLI request. Similarly, I don't think the Executive Office needs to be involved in these kinds of routine requests. By all means, call them if you want or if you see that others are having success. But still recognize that it's outside their normal policy and don't be surprised if they don't make another exception. Capital One has apparently made the decision that it is in their interest, for whatever reason, to manage their credit products differently depending on which tier product you received at the time of application regardless of whether your credit has improved during that time. I can speculate on some reasons that would make sense, but who knows why.
I'm not a fan of Capital One either. I don't have any of their cards anymore. But like you said, you know their response by heart when you ask for a CLI. It's their business model. I'm just suggesting that you quit banging your head against the wall.
Starter and "average" credit cards from Capital One are not really designed to grow over time with you. They are great for starting out or rebuilding, but once you can get to primeville there's not much reason to bother fighting for what would be a pretty measly cli at best. It being your oldest account doesn't mean you have to bother ever using it six years down the road. If you want higher limits you really have to go for prime cards.