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Valued Contributor
ryanbush
Posts: 1,293
Registered: ‎08-19-2012

Re: Got my hopes up...of course Cap1 let me down


youngandcreditwrthy wrote:
Doc1... As soon as youre in a position to do so, just ignore cap one, I think this thread proves they don't give a **bleep** about their most loyal customers. Don't expect anything from them.

I seriously still just want to report them to the CFPB for not giving valid reasons for credit denial...

Idk if yall know this, but you can get a free credit report when a creditor denies a cli (or any aa) I've gotten free ones from all of the CB every month just about.

only if they used a CR to make their decision, and only the CR they used... 

 

if they just say no and don't pull your credit you don't legally get a free report 

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Senior Contributor
youngandcreditwrthy
Posts: 6,137
Registered: ‎08-16-2012

Re: Got my hopes up...of course Cap1 let me down

Which is actually why I wanted them to pull a CR, and the last rep confirmed that indeed they did, and I have proof on my reports that they SP. None of the letters EVER have included credit scores or which bureas they pulled, but luckily I'm an informed consumer and can see when they've sp'ed me, which is frequently.

I am right, right?
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Senior Contributor
youngandcreditwrthy
Posts: 6,137
Registered: ‎08-16-2012

Re: Got my hopes up...of course Cap1 let me down

The CFPB already had their way with Cap1 to the tune of $200mln I believe lol...for a diff issue, however.
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Frequent Contributor
AZHeather
Posts: 304
Registered: ‎04-26-2012

Re: Got my hopes up...of course Cap1 let me down


youngandcreditwrthy wrote:

Idk if yall know this, but you can get a free credit report when a creditor denies a cli (or any aa) I've gotten free ones from all of the CB every month just about.

Maybe you were denied for all of your inquiries.  Just sayin....


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Established Member
jamlovesgrapes
Posts: 16
Registered: ‎09-21-2011

Re: Got my hopes up...of course Cap1 let me down


maiden_girl wrote:

melbaro wrote:

youngandcreditwrthy wrote:
So I called the Exec Number that everyone so gleefully discusses on here and got the standard "you will rec a letter in 7-10 business days"...
This is just BS. I had an in depth conversation with the American rep regarding my stellar credit report and history (which she said they didn't pull) and how they will lose business if they do not be more lax. She told me all tje same bs Cap1 always says. Im just so frustrated!!! $1,300 is my LOWEST LIMIT!!!

Guess I just waited too long to call. I just don't get them at all.... Blah blah blah. I'm moving all of my cash from their online savings to as Amex pays more (.90%>.60%)

The number I called was the one ending in -1455.


:-(:-(:-(:-(:-(:-(

Advice?

Did you expect that to work in your favor? How about you call again and ASK to get an increase instead of DEMAND for one.


LOL I agree with melbaro. The exec office people are doing the public a favor really by not changing the number, accepting the call and processing the request b/c it really isn't in their job description to do so. They aren't like the standard reps.

 


Same here. I think it's up to her to determine if you can get a CLI or not. Why demand it and get on her badside? Just say your frustrated because you want to grow with Cap1 but your $1300 limit isn't taking you anywhere. I did the same and got a CLI to extend my overall CL, but I'm probably never going to use the card.

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Frequent Contributor
CreditChampion
Posts: 261
Registered: ‎03-15-2012

Re: Got my hopes up...of course Cap1 let me down

Try calling 8775139959 ......What did the new rep say when u called back?


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Established Contributor
compassion101
Posts: 560
Registered: ‎06-06-2012

Re: Got my hopes up...of course Cap1 let me down

Something doesn't add up

 

 

Established Contributor
logan_720
Posts: 608
Registered: ‎02-02-2012

Re: Got my hopes up...of course Cap1 let me down


youngandcreditwrthy wrote:
Immature? Credit is essential to American life... Interest rates can affect a person tremendously. What's immature is Cap1's lame excuse every time someone requests a cli... I'm sure everyone has it memorized. I work for a corporation quite closely, and personally it def'ly in the CEO's job descript to make sure customers are satisfied. I could understand being denied if I had a bk, really bad credit, or something similar. A reasonable excuse for denial would be concrete, but they are basically denying most clis because of what appears to be their business model. I really am very nice and have great phone etiquette as I make an effort to do so because I hate dealing with irrate customers at my place of employment.

If the CEO of a BANK isn't focusing om creditworthy customers, who pay his multimillion dollar salary btw, what is his job?! LOL. This idea that CEO's mustn't be involved with customer service is outlandish in itself LOL.
I know it's always ymmv with anything credit related lol but the fact is, I've worked super hard to keep my credit score high and just in life in general.

Lol.. I'm just gonna stop this rant hahah
:-)

I'm just gonna take Creditchampion's advice :-)

Thanks yall!

Then again, the CEO's main focus is not his/her customers. The CEO's main focus is the shareholders. 

Established Contributor
gettnthere
Posts: 912
Registered: ‎06-14-2012

Re: Got my hopes up...of course Cap1 let me down

I dont understand why they are instantly denying you. Im still waiting on a call to let me know if they are gonna do the CLI or not. The rep took all my income info and said they will send it to senior u/w team and get back to me on what they can do. I wonder why they are not doing the same for u? Something is very peculiar here. Everyone seems to have gotten done like me, had to wait on the call, except you. I wonder why they are doing that to you? Cap1 is a strange animal.


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Senior Contributor
youngandcreditwrthy
Posts: 6,137
Registered: ‎08-16-2012

Re: Got my hopes up...of course Cap1 let me down

AZheather- they did not give me a reasom for denial...just the standard reason , which I'm sure everyone here knows ; it wasn't related to my credit history whatsover!

James- As I said, I didn't demand anything, I was extremely nice and courteous... I asked her several questions, and she gave me no insight whatsoever-didn't even tell me to call back after I rec'd the letter.
Logan-Shareholders like interest/dividend income and highee stock valuations, do they not?
Gettnthere- they didn't even ask my income, which indicates to me they were just blowing me off to begin with...

I even told her I had no intention to max out any card or anything related, and she still just said she can't tell me anything or do anything for me. She basically said there's not even a single way to get a manual review or u/w. I genuinely feel like the blew me off.
Creditchampion-I'll try that number, thanks a mill'!!
Maybe I just keep getting the b****y reps who don't care, even though the first did sound nice. Eh
Btw, each time... They asked account mumber, name, dob , and put me on a brief hold.. Then you know the reat of the line... No income verification or anything. On the second call, I did get a little smart... I just asked about the CARD Act requiring them to verify income and why she didn't ask me mine; she said they only have to do that for new apps, which Im fairly certAinly is a lie, since ANY extension of new cred requires income verirification. Meh
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