Established Contributor
Posts: 586
Registered: ‎03-03-2009

Re: HELP! Citi won't let me make a payment yet!

Desert-Rat wrote:

Please accept my apology if this is a dumb question.  I'm not sure I'm understanding the problem correctly. 


I got the part about it being a new card, so: 


If, after you make this first payment, will you, in the future, be able to make payments before the statement drops?  Is this standard procedure with Citi or just a first-payment-fluke?




Message Edited by Desert-Rat on 08-20-2009 11:22 PM

Yes, I believe you can make a payment on Citi's site after the first statement drops. Remember, you can only make 4 payments in between statements. You can make countless electronic payments through your bank's bill pay feature though.

Posts: 81
Registered: ‎10-05-2007

Re: HELP! Citi won't let me make a payment yet!

Thanks for all of the comments / input.  I do come to this forum often . . . I even did a search and found a few posts on it but still didn't feel as though my questions had been answered, so I posted again!  It will paid off as soon as I can pay it so I hope all of my points come back the following month.  It is still going to SUCK seeing my score fall b/c of a fluke w/ Citi's system.  Oh well, what can I do now? 
Senior Contributor
Posts: 4,214
Registered: ‎09-12-2008

Re: HELP! Citi won't let me make a payment yet!

Make the $1000 payment that you can so that reported balance has the least uti percentage possible.  After you make the $1000 payment, you might try calling back and see if you can get another CSR to take another $1000.  If so, you'll be dropping the balance to just over $6000, otherwise just over $7000.....both of which are better than $8100.



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09/03/2009 TU: 777, EQ: 776 ($8 balance on an account dropped me out of 780's)
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Regular Contributor
Posts: 163
Registered: ‎09-23-2008

Re: HELP! Citi won't let me make a payment yet!

If you pay after the cut-off date, call CS and request a "mid-cycle update to the CB's". I've had sucess with Citi updating balances this way. Any points lost will be regained as soon as the update hits the reports (normally within 48 hrs).

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